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Troubleshooting

Addendum: Third Party Hardware

Q: 

The images from my cameras are black & white and/or 

flickering. What’s up?

A:

 Most likely, your Video Standard isn’t set correctly for your 

region. Check out the section on PAL/NTSC (“System: General” 

on page 50) for more information. As a rule of thumb, set 

your video standard to NTSC if you’re in the USA or Canada, or 

PAL if you’re in Europe, the UK or Australia.
If this is happening to only 

some

 of your cameras, then there 

may be a problem with the compatibility of those cameras. If 

you’ve got them from a kit, then this shouldn’t be the case at all 

and it indicates that something quite strange is happening. If 

you have cameras purchased separately - particularly if you’ve 

found them online or from overseas - then they might not 

match the standards of the cameras you’ve already got. The 

DVR can only support one video standard at a time: 

mixing PAL 

and NTSC cameras does 

not

 work

.

Q:

 I can’t login to or unlock the DVR - it says my password is 

wrong.

A:

 The default username/password combination for the DVR is 

“admin” with the password section left blank.
The DVR does have a default password (“12345”) but it should 

be 

disabled

 by default. If leaving the password section blank 

doesn’t work, try 12345. If that doesn’t work (and you haven’t 

set a password of your own that you’ve forgotten) then 

something strange has happened - contact 

Swann

 technical 

support (contact details are on the rear cover).

Q:

 The DVR will boot up and show live images, but there are no 

menus being displayed. Why?

A:

 There might be a fault with the hard drive installed in the 

DVR. Before the menu system is displayed, the DVR attempts 

to detect the drive that is connected. If there is an ambiguous 

signal preventing the DVR from ascertaining whether there is 

a drive connected or not, then it will keep looking and waiting 

for the drive to respond.
If you’ve just installed a new drive, disconnect it and see if that 

fixes the problem. 

Q:

 How do I eliminate false-triggers on my motion detection?

A:

 There’s no guaranteed way to eliminate false triggers, but - 

in the majority of cases - you can fine-tune the DVR’s motion 

detection settings to reduce the number of false triggers 

you’re likely to get. (See “Alarm: Motion” on page 42 for 

more detailed information about setting motion detection.)

1. Mask any redundant movement.

 This includes obvious 

things like trees blowing in the wind, roads with cars passing 

and so forth. Some less obvious things which might cause 

false triggers include: the “flickering” of screens, monitors 

or fluorescent lights, reflections of movement in windows/

mirrors and so on, lights which are often turned on or off, 

shadows passing and so on. We can’t possibly imagine what 

you’re going to find in your unique circumstances, so we 

encourage you to experiment.

2. Fine-tune your sensitivity.

 There’s no substitute for getting a 

volunteer to play the part of intruder and experimenting. Some 

cameras are just more “touchy” than others; some lighting 

conditions are harder to get the settings “right” for. As a “rule”, 

CCD cameras require a lower value than CMOS cameras, and 

that motion detection is going to be more sensitive at night 

(whenever the active infrared night vision is active).
3. 

Adjust your image settings

 (see “Display: Camera” on page 

28). Unlike many image adjustment options, the DVR pre-

processes video, which means that, when the DVR looks for 

motion, it’s looking at your already processed images. By 

reducing the amount of video noise in your image, you can 

increase the accuracy of the motion detection dramatically. 

Typically, the settings that most often require adjustment are 

Brightness

 and 

Contrast

.

Video noise

 is a problem with any video signal. It’s the very 

slight change in brightness and/or color of pixels between 

frames, and it’s commonly regarded as being “just one of 

those things” when dealing with digital imaging. By tweaking 

the brightness and contrast, you can usually remove a good 

deal of this noise, as it tends to be most pronounced near the 

blacks (the really dark bits) and the whites (the really bright 

bits) of your images.

Q:

 I’m getting too many email alerts from the DVR.

A:

 There are a few things that might help, depending what’s 

generating the email alerts. Here are a few possibilities:

• 

The emails are for real events, however it is telling me 

about it multiple times.

This indicates that the DVR is functioning properly, but that 

the 

Interval

 setting for your email alerts is too low. Increasing 

the Interval time will decrease the number of email alerts the 

DVR sends.

• 

The DVR sends email alerts when nothing seems to be 

happening.

This suggests that there might be something amiss with your 

Motion Detection settings.
The most likely explanation is that there is something in 

view of your cameras which is moving, or causes the illusion 

of movement. Have a look at “Alarm: Motion Detection 

Configuration” on page 43 for some more information.

• 

The DVR keeps reporting errors (such as Video Loss, 

HDD Error or similar).

There seems to be a hardware or configuration fault with the 

DVR. These are most often caused by a faulty (or simply poorly 

connected) connection or cable. Check the integrity of your 

cables and connections.

Due to its nature as a networked device, the DVR is often 

required to operate with third party hardware. We do 

everything we can to ensure the DVR is compatible with as 

many third party devices as possible; there will always be 

some that require a little extra configuration.

Routers

I’m using a router which doesn’t support DHCP addressing.

or

Some devices on my network require STATIC addressing.

You’ll need to set the address of the DVR manually. You’ll need 

to: 

• 

Find Your Networks IP Address Range

• 

Create a Unique IP Address

• 

Assign the IP address information to the DVR.

Finding your Network’s IP Address Range

First, you’ll need to know the 

IP address

Subnet Mask

 and 

DNS Server

 of 

at least

 one other device on your network. It’s 

easiest to find these addresses by using a computer on the 

same network.

For Windows-based PCs:

 

• 

Open the 

Start Menu

, navigate to 

Accessories

 and open 

Command Prompt

.

• 

Type “

ipconfig

” and press 

Enter

.

• 

Your IP Address information will be displayed.

For Mac-based systems:

• 

From the 

Apple

 menu, select 

System Preferences

.

• 

Click on the 

Network

 pane.

• 

Click on the 

Advanced

 button and look under the 

TCP/IP,

 

DNS

, and 

Ethernet

 tabs.

Creating a Unique IP Address

The IP Address of your computer will be made up of four 

groups of numbers, separated by periods: 

aaa.bbb.ccc.ddd

The first three groups of numbers (

aaa.bbb.ccc

) must be the 

same as the other device on your network. The last number 

(

ddd

) must be changed to something unique that nothing else 

on your network uses.

For example:

If your computer’s IP address is 192.168.1.10, then a suitable 

unique IP address for your DVR will be 192.168.1.210

Note: Each number in the IP address cannot exceed 255.

Assigning the IP Address information to the DVR.

We recommend doing this locally (on the DVR itself) even if you 

can access the DVR via the network (using the 

MyDVR

 software) 

in the meantime. 

If you’re connected remotely and the networking information 

changes, you might lose the connection to the DVR.

• 

Open the 

Network: General

 menu on your DVR (see 

“Network: General” on page 37). 

• 

Select 

Static 

addressing.

• 

IP Address: 

Enter the unique IP that you created for the 

DVR here.

• 

Subnet Mask:

 Enter the same value as the computer’s 

Subnet Mask.

• 

DNS Server:

 Enter the same value as the computer’s DNS.

The DVR should now be accessible via your local network.
Before you can access the DVR remotely, you’ll need to 

Forward Ports

 (STATIC addressing does not support UPnP, 

see below). 

I’m using a router which doesn’t support UPnP. How do I 

“forward ports”?

It depends on what type of router you have. There’s no 

standard procedure for forwarding ports - each manufacturer 

has their own user interface and procedure for customising 

the behaviour of the router.
First, check the router’s documentation - the instructions may 

be there.
If your router’s documentation doesn’t describe the method 

for port forwarding, then open a web browser and navigate 

to 

www.portforward.com

 - they’ve got instructions on port 

forwarding for (literally) thousands of different routers.
We can’t offer much more information about forwarding ports 

here, as this is a process totally dependent on third-party 

hardware. If you do run into trouble, we suggest contacting 

the manufacturer of the router.
Alternately, if you’re using an older router which doesn’t 

support UPnP, then it might be time for an upgrade - modern 

routers are increasingly powerful and are (in most cases) easier 

than ever to setup. We think that UPnP is a fantastic feature 

that’s well worth having, not just for DVRs.

Summary of Contents for Advanced D1 series

Page 1: ...English 1 User Manual M48912_BCD1080513E English D1 Digital Video Recorder ...

Page 2: ...lace Do not operate if wires and terminals are exposed Do not cover vents on the side or back of the DVR and allow adequate space for ventilation DEFAULT PASSWORD INFORMATION To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This w...

Page 3: ...a few things to be set properly before it can do its thing Follow the instructions from page 11 to page 24 to get everything working 3 Optional Advanced DVR Configuration The latter part of this manual covers advanced DVR operations This DVR comes with all the professional grade capabilities you dexpectfromaqualitySwannproduct butmanyadvanced capabilities require detailed setup to function correct...

Page 4: ...VGA input LAN Where you can connect the DVR to a network typically directly into the router or network switch AUDIO IN RCA port for audio input Used to connect audio source such as the camera s built in microphone VIDEO IN These are your video inputs The number of video inputs on your DVR varies depending on the DVR model you have Each accepts a standard composite video signal and connects via a B...

Page 5: ...fyou vegotaTVormonitor with HDMI in connect to the HDMI port on the DVR Connect an Ethernet cable from the LAN port on the DVR to a spare port on your router TheAudioOutportcanbe used to connect a stereo speakers headphones or other external sound device The Audio In ports can be used to connect audio devices to the DVR Obviously your microphone probably won t look like that one they re often buil...

Page 6: ... change any of these settings later you can find these options Main Menu System General Basic DVR Operation The USB Mouse Recommended The easiest way to operate the DVR is to use the included USB optical mouse we put together the look and feel of the menu system specifically for mouse friendly navigation The controls are pretty easy to remember heck there are only two buttons It couldn t be simple...

Page 7: ...his indicates there s something wrong with the SMTP server details you ve entered If the DVR reports success but you don t receive the email then it s likely there s something amiss with the recipient email in particular check the Spam folder settings Other Allows for custom definition of an outgoing email server See Network Advanced Email Settings on page 41 if you want to use an email server oth...

Page 8: ...ends in your locale Account Configuration User Name The name you d like to use for the account An account can be called anything you like up to 16 characters in length except the default Admin account which is always called Admin We suggest using this as the default all access account for the DVR Password The password you d like to be associated with the selected account A password can be between ...

Page 9: ...ate other accounts but the default is always called admin Password Enter the admin account password here If you haven t set a password yet then leave this field blank and we suggest that you set a password as soon as possible MyDVR Logging In Default Password Information To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log...

Page 10: ...ed by the network Internet connection you re using to access the DVR You can select a single camera or multi channel viewing by using the Viewing Mode buttons in the lower right corner Playback Opens the Playback interface which operates in much the same way as the playback interface on the DVR itself Setup Configuration Allows access to both the Local Config screen and Remote Configuration menus ...

Page 11: ...ollow the prompts to create your account MyDVR Configuration Overview Display Channel Settings see page 28 Channel Name Check Box Whether the channel s name will be displayed on screen or not Channel Name The title you d like to give that camera Record Data Whether the overlays Channel Name Date and so on will be recorded onto the video with your images Mask Check Box Turns the masking function on...

Page 12: ...r share PTZ device control Alarm Motion Detection see page 42 Channel The channel you re configuring the motion detection settings for Enable Whether the motion detection is enabled for the channel currently selected Sensitivity A sliding scale between 1 and 50 The number refers to the number of pixels as a percentage that have to change between frames okay this one is a little more complex than t...

Page 13: ...ng has gone wrong Click the icon to access the Event Log where you ll get more information about exactly what has gone wrong Default Password Information To ensure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This will give you access t...

Page 14: ...se the DVR s built in interface Quick Reference Some of the more common reasons to have a look in the Advanced Configuration include Altering the Recording Schedule The recording schedule is one of the most important things to get right when configuring the DVR More information about the schedule can be found at Recording Schedule on page 32 Configuring the Auto Email Functions If you want the DVR...

Page 15: ...need to use a standard HD resolution This is due to the way that HDMI embeds audio information around video information The two resolutions that will stream audio correctly are 720p 1280 x 720 and 1080p 1920 x 1080 Selecting any other resolution will prevent audio being sent via HDMI Display Output Display Camera Camera No Choose the camera channel you want to edit here The Camera No is the same t...

Page 16: ...record audio or not If you don t have any audio devices connected it s a good idea to disable audio as it will save some space on your HDD Resolution How many little dots are going to make up your image There are three options available D1 About the same resolution as a DVD 704 x 480 for NTSC or 704 x 576 for PAL This is the default resolution for all channels and we suggest leaving this setting w...

Page 17: ...ted on screen applies to one channel on one specific day of the week only Use the CopyTo functions to quickly assign identical schedule layouts to multiple days channels at once Be careful when programming your schedule It s one of the most important aspects of setting up your DVR and if it s wrong in any way it could lead to disastrous complications later Copy To Channel Located at the base of th...

Page 18: ...cted to the front USB port AVI Format File When checked the DVR will transcode the footage into a file format that can be played back on a computer About transcoding to AVI Don t be put off by the complex word transcoding is just a shortening of translating code Transcoding while a straight forward process is very processor intensive You may notice significant slow down or apparent non responsiven...

Page 19: ...the Internet is located via an IP address however for ease of use we associate domain names such as www exampledomainname com with those IP addresses This index is accessible in many locations online and we call those locations DNS servers DNS for STATIC configuration Under most circumstances you can set the DNS Server address to be the same address as your router this is usually the same address ...

Page 20: ...omatically sync time with an online server Email Settings Where you can configure the DVR to work with an email account of your choice This must be correctly configured for the DVR s auto email feature to work IP Filter An advanced feature which allows you to exercise precise control over what devices IP address es are allowed to communicate with the DVR and which are not Recommended for advanced ...

Page 21: ...ver you re using followed by and then the email server For example youraddress gmail com or similar Sender Password The password for the outgoing email account Recipient Address The email address you want the DVR to sendemailsto Thiscanbeanyemailaddressyoulike however bear in mind that the DVR might send a large number of automatic emails under certain conditions Attach Picture When this is select...

Page 22: ...ange in the picture However this does not necessarily need to be something moving in the frame For example a light being turned on or off a lightning flash or even the sun coming out momentarily on a cloudy day might be enough to trigger the motion detection on the DVR However as these events last only a moment and are relatively rare they will only create a few very short redundant clips which wi...

Page 23: ...k the Motion Detection settings both during the day and at night In low light conditions or when your cameras are using infrared night vision the DVR may be more or less sensitive to motion depending on your unique circumstances The difference might be very dramatic Image Sensors CMOS and CCD There are two kinds of CCTV cameras out there CMOS and CCD Neither technology is inherently better but the...

Page 24: ...e except for these events Exception Type What event type you d like the DVR to react to By configuring the Action for these events you can create any combination of audio alerts see below or auto emails to be sent for different event types HDD Full As the name suggests this event occurs when the DVR runs out of space on the hard drive to save new footage This event is redundant if you ve got overw...

Page 25: ...nfigure the DVR to be able to operate PTZ devices PTZ stands for Pan Tilt Zoom The DVR is compatible with many but not all PTZ devices available For the best results we suggest using a Swann PTZ camera as we know what they re compatible with and we ll be able to offer support for both devices at once should you need it Camera No The camera you d like to associate a PTZ device with Baudrate Check t...

Page 26: ... not to change this setting unintentionally it might be tricky to find the setting to change it back when the DVR is speaking another language VideoStandard Hereyoucanchoosebetween PAL andNTSC PAL is used in Western Europe and Australia NTSC is used in the US Canada and Japan If the DVR s picture is black and white flickering or similar then this is probably caused by the video system being set in...

Page 27: ...ur settings Insert a USB flash drive into the USB port on the front of the DVR Ensure it has enough free space a few MB is sufficient the file is less than 50KB and that it is not write protected Choose Configuration Import Export You ll see a file browser showing the contents of the storage device ClickExporttosaveyoursettings Exporting your settings will overwrite any previous settings you ve sa...

Page 28: ...are a few possibilities The emails are for real events however it is telling me about it multiple times This indicates that the DVR is functioning properly but that the Interval setting for your email alerts is too low Increasing the Interval time will decrease the number of email alerts the DVR sends The DVR sends email alerts when nothing seems to be happening This suggests that there might be s...

Page 29: ...epaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure USA Swann Communications USA Inc 12636 Clark Street Santa Fe Springs CA 90670 USA Australia Swann Communications Unit 13 331 Ingles Street Port Melbourne Vic 3207 Australia United Kingdom Swann Communications LTD Stag Gates House 63 64 The Avenue SO171XS United Kingdom Get up to Date ...

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Page 31: ...rs 1 800 627 2799 Option 1 M F 9am 5pm US PT AUSTRALIA 1300 138 324 NEW ZEALAND toll free 0800 479 266 UK 0203 027 0979 Helpdesk Technical Support Details Swann Technical Support All Countries E mail tech swann com Telephone Helpdesk Swann Communications 2013 ...

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