SurfLink MINI MOBILE, Operation Manual

Page: 37 / 48

SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
Streamed audio is too
loud or too soft in hearing
instruments.
Bluetooth device is
streaming at non-optimal
volume.
Adjust volume control on the Bluetooth device.
LED is slowly pulsing blue,
but no streamed audio is
heard in the hearing
instruments.
SurfLink Mini Mobile
Adapter may be unattached
from SurfLink Remote
Microphone.
Ensure Mini Mobile Adapter is properly attached to
Remote Microphone.
SurfLink Remote Microphone
may be powered off.
Turn on SurfLink Remote Microphone.
Caller cannot hear your
voice during phone calls.
SurfLink Mini Mobile may
be too far from your mouth.
Move Mini Mobile closer to your mouth.
Streamed Bluetooth audio
quality is inconsistent.
Bluetooth device may be
on the edge of wireless
range.
Move Bluetooth device closer to SurfLink Mini Mobile.
Battery level in SurfLink
Mini Mobile Adapter is
getting low.
Charge Mini Mobile Adapter.
Large object, such as a
human body or a wall, may
be degrading signal.
For best performance, SurfLink Mini Mobile should be within
line-of-sight of your Bluetooth device.
Smartphone alerts are not
always received.
Alert duration is too short. Lengthen alert tone to allow sufficient time for streaming to start.
Unable to Bluetooth
pair with more than one
Bluetooth device.
SurfLink Mini Mobile
Adapter is already in
an active Bluetooth
connection.
Terminate the active Bluetooth connection and then try
Bluetooth pairing with the new device.
37
SurfLink Mini Mobile
Troubleshooting