SurfLink MINI MOBILE, Operation Manual

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SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
One (or both) hearing
instruments unexpectedly
drop out of audio
streaming.
Hearing instrument may be on
the edge of wireless range.
Move closer to SurfLink Remote Microphone.
Battery level in hearing instrument can
no longer support audio streaming.
Replace hearing instrument battery with new one.
Large object, such as furniture or
a wall, may be degrading signal. For best performance, your hearing instruments should be
within line-of-sight.
Outdated hearing instrument firmware.
Hearing professional can update hearing instruments with the
most recent firmware.
LED is slowly pulsing
blue, but no streamed
sounds are heard in the
hearing instruments.
Hearing instruments are not
within wireless range.
Move closer to SurfLink Remote Microphone.
Hearing instruments are not
properly synced with SurfLink
Remote Microphone.
Sync hearing instruments with SurfLink Remote Microphone.
Battery level in hearing instrument
cannot support audio streaming.
Replace hearing instrument battery with new one.
LED is rapidly blinking
red continuously.
Possible error condition.
Turn off SurfLink Remote Microphone, wait 15 seconds, and
turn on SurfLink Remote Microphone.
Difficult to hear speaker
in noisy environments.
SurfLink Remote Microphone
may be too far from speaker.
Move SurfLink Remote Microphone closer to speaker’s mouth.
SurfLink Remote Microphone
may not be positioned for optimal
streaming.
Re-orient SurfLink Remote Microphone spatially by turning a
few degrees to right or left.
Signal-to-noise performance
not optimal for current hearing
instrument memory.
Change to memory optimized by your hearing professional for
use with SurfLink Remote Microphone.
35
SurfLink Remote Microphone
Troubleshooting