SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
15
One of the red LEDs next to
the dials on your signal
booster is flashing red.
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
The red LED goes ON.
The Power LED does not
turn ON
Turn down the dB gain on the dial until the light goes OFF or turns
yellow.
Be sure the inside panel antenna is facing away from the outside
antenna.
Use the recommended antenna separation:
72dB: 100-110 ft. separation
65dB: 75-80 ft. separation
55dB: 60 ft. separation
50dB: 50 ft. separation
45dB: 15-20 ft. separation
40dB: 5-6 ft. separation
Signal booster has no power
After installing your signal
booster system, you have no
signal or reception.
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green
POWER LED
on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [email protected], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see page14)
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be too
close to the cell tower. Try moving the antenna to a location that
provides more separation. If you can’t attain enough separation try
lowering the elevation of the antenna to decrease the signal from
the tower.
More antenna separation is needed. You can try lessening the signal
by placing the outside antenna behind a structure or sheet metal
barrier. You can also add an attenuator between the cable and
booster connection to decrease the signal.
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Problem
Resolution
LED flashing yellow
This means that the Automatic Gain Control (AGC) is adjusting
which is part of the boosters normal operation
