26
Troubleshooting
Troubleshooting
Checklist before reporting a failure
Category
Problem
Solution
Power
The power is being
supplied but the device
does not operate.
•
If the terminal and the bracket are far away from each other, the device
may not operate due to the temper switch.
•
Check the adaptor or the power cable.
PIN
I lost my PIN.
•
For a normal user PIN, request it from the administrator and enter it
again.
•
If you have lost the Admin PIN, contact the installation company.
I entered my PIN and
pressed the
OK
button,
but I still cannot open
the door.
•
Check if you have entered the registered PIN correctly.
•
Check if you have changed the PIN recently.
•
If you cannot remember the PIN, request it from the administrator and
enter it again.
QR/Barcode
It fails to scan a QR code/
barcode.
•
•
Place the guide beam at the center of the QR code.
•
Adjust the brightness of your smartphone so that the device can read
the QR code/barcode clearly and try again.
•
If the problem persists, contact the administrator who issued the QR
code/barcode.
Door Lock
The door cannot be
locked when I close the
door.
•
The electric lock may be malfunctioning. Have an inspection through the
installation company.
Time
Suddenly the time has
become incorrect.
•
X-Station 2 is equipped with a built-in battery but if power is not
supplied for a long time, the built-in battery may die, causing the time to
become incorrect. You can correct the time by referring to
Admin Access
I lost my Admin PIN, so I
cannot access the Admin
mode.
•
The administrator grants an access permission in X-Station 2, so only the
administrator can access the Admin menu.
•
If you have lost the Admin PIN, contact the installation company.
