Supero X7SB3, User Manual

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3-3
Chapter 3: Troubleshooting
They should know of any possible problem(s) with the specific system configuration
that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Question' (FAQ) sections in this chapter or see the FAQs on our web site
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our web site at http://www.supermi- 2.
cro.com/support/bios/.
If you still cannot resolve the problem, include the following information when 3.
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
•
system first boots up)
System configuration
•
An example of a Technical Support form is on our web site at http://www.
•
supermicro.com/support/contact.cfm/.
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X7SB3/X7SB3-F has four 240-pin DIMM slots that support DDR2
ECC/Non-ECC 800/667 MHz SDRAM modules. It is strongly recommended that
you do not mix memory modules of different speeds and sizes. (See Chapter 2
for detailed Information.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com/support/bios/ . Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Select your motherboard model and download the BIOS (.rom) file to
your computer. Also, check the current BIOS revision and make sure that it is