Supero Supero H8DCE, User Manual

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3-3
Chapter 3: Troubleshooting
1. Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Questions'
(FAQs) sections in this chapter or see the FAQs on our web site before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our web site.
Note: Not all BIOS can be fl ashed depending on the modifi cations to the boot block
code.
3. If you still cannot resolve the problem, include the following information when
contacting us for technical support:
Serverboard model and PCB revision number
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
System confi guration
An example of a Technical Support form is posted on our web site.
4. Distributors: For immediate assistance, please have your account number ready
when contacting our technical support department by e-mail.
3-3 Frequently Asked Questions
Question: What type of memory does my serverboard support?
Answer: The H8DCE supports up to 32 GB of registered ECC DDR266 or up to
16 GB of registered ECC DDR400/333 interleaved or non-interleaved SDRAM with
two CPUs installed. With only one CPU installed the maximum memory support is
halved. See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site.
Please check our BIOS warning message and the information on how to update
your BIOS on our web site. Also, check the current BIOS revision and make sure
it is newer than your current BIOS before downloading.
Select your mainboard model on the web page and download the corresponding
BIOS fi le to your computer. Unzip the BIOS update fi le, in which you will fi nd the
readme.txt (fl ash instructions), the amifl ash.exe (BIOS fl ash utility) and the BIOS
image (xxx.rom) fi les. Copy these fi les to a bootable fl oppy disk, insert the disk
into drive A and reboot the system. At the DOS prompt after rebooting, enter the
command "amifl ash" (without quotation marks) then type in the BIOS fi le that you
want to update with (xxxx.rom).