Supero SUPER 370DL3, User Manual

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3-3
Chapter 3: Troubleshooting
Troubleshooting
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifications to the
boot block code.
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version
(this can be seen on the initial display when your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can be
reached by e-mail at support@supermicro.com or by fax at (408) 895-
2012.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the S2DL3/
370DL6/370DL3/370DLE motherboard can support?
Answer: The S2DL3/370DL6/370DL3/370DLE has four DIMM slots that sup-
port 168-pin, registered DIMMs with ECC only. Note that since the motherboard
has a 133 MHz memory bus, both PC133 and PC100 memory are fully supported.
Note: Unbuffered SDRAM or non-ECC memory is not supported.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your BIOS before downloading. Select your motherboard model and down-
load the BIOS file to your computer. Unzip the BIOS update file and you will
find the readme.txt (flash instructions), the fwhflash.com (BIOS flash utility) and