7
Contents
Hot-plug .........................................................................................................................85
Related Information Links .................................................................................................85
6.6 GPUs ..................................................................................................................................86
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................87
Website .............................................................................................................................87
Direct Links for the SYS-120U-TNR System .................................................................87
Direct Links for General Support and Information .......................................................87
7.2 BMC Interface .....................................................................................................................88
7.3 Troubleshooting Procedures .............................................................................................89
General Technique ............................................................................................................89
No Power ..........................................................................................................................89
No Video ...........................................................................................................................89
System Boot Failure .........................................................................................................90
Memory Errors ..................................................................................................................90
Losing the System Setup Configuration
...........................................................................90
When the System Becomes Unstable ..............................................................................90
7.4 POST Codes ......................................................................................................................92
7.5 Crash Dump Using the BMC Dashboard ............................................................................92
7.6 UEFI BIOS Recovery .........................................................................................................93
Overview ...........................................................................................................................93
Recovering the UEFI BIOS Image ....................................................................................93
Recovering the Main BIOS Block with a USB Device ......................................................93
7.7 CMOS Clear .......................................................................................................................98
7.8 BMC Reset .........................................................................................................................98
7.9 Where to Get Replacement Components ..........................................................................99
7.10 Reporting an Issue ............................................................................................................99
Technical Support Procedures ..........................................................................................99
Returning Merchandise for Service ...................................................................................99
Vendor Support Filing System ........................................................................................100
7.11 Feedback .........................................................................................................................100
7.12 Contacting Supermicro ....................................................................................................101
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
