Supermicro SuperServer 6011D, User Manual

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6-3
Chapter 6: Troubleshooting
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
< http://www.supermicro.com/techsupport/contact_support.htm >.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at < support@supermicro.com > or by fax at
(408) 503-8019.
6-3 Frequently Asked Questions
Question: What are the various types of memory that the P3TDDR
motherboard can support?
Answer: The P3TDDR has four DIMM slots that support up to 4 GB of ECC
registered PC266/200 DDR-RAM. Please refer to Chapter 5 for additional
information.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
not experiencing problems with your system. Updated BIOS files are lo-
cated on our web site at < http://www.supermicro.com >. Please check our
BIOS warning message and the information on how to update your BIOS on
our web site. Also, check the current BIOS revision and make sure it is
newer than your current BIOS before downloading. Select your mother-
board model and download the BIOS file to your computer. Unzip the BIOS
update file and you will find the readme.txt (flash instructions), the
awdflash.exe (BIOS flash utility) and the BIOS image (xxxx.bin) files. Copy
these files onto a bootable floppy and reboot your system. It is not neces-
sary to set BIOS boot block protection jumpers on the motherboard. At the
DOS prompt, enter the command "awdflash." Type in the BIOS file that you
want to update (xxxx.bin).
Question: After flashing the BIOS my system does not have video.
How can I correct this?