6
Contents
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................52
Website .............................................................................................................................52
Direct Links for the 530MT-H12TRF System ................................................................52
Direct Links for General Support and Information .......................................................52
7.2 BMC Interface .....................................................................................................................53
7.3 Troubleshooting Procedures .............................................................................................54
General Technique ............................................................................................................54
No Power ..........................................................................................................................54
No Video ...........................................................................................................................54
System Boot Failure .........................................................................................................54
Memory Errors ..................................................................................................................54
Losing the System Setup Configuration
...........................................................................55
When the System Becomes Unstable ..............................................................................55
7.4 POST Codes ......................................................................................................................57
7.5 Crash Dump Using the BMC Dashboard ............................................................................57
7.6 UEFI BIOS Recovery .........................................................................................................58
Overview ...........................................................................................................................58
Recovering the UEFI BIOS Image ....................................................................................58
Recovering the Main BIOS Block with a USB Device ......................................................58
7.7 CMOS Clear .......................................................................................................................63
7.8 BMC Reset .........................................................................................................................63
7.9 Where to Get Replacement Components ..........................................................................64
7.10 Reporting an Issue ............................................................................................................64
Technical Support Procedures ..........................................................................................64
Returning Merchandise for Service ...................................................................................64
Vendor Support Filing System ..........................................................................................65
7.11 Feedback ...........................................................................................................................65
7.12 Contacting Supermicro ......................................................................................................66
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
BSMI RoHS Statement
