11
Troubleshooting
The electric blanket
is not heating
Check the control is plugged into the electric blanket, and ensure it is clicked
securely into position. If the control connector is not properly fitted to the
blanket, switch the power off at the power outlet, securely attach the control
connector plug to the blanket and then switch the power back on. The timer
indicator light should not flash once the power is reconnected.
If the timer light flashes once the power is reconnected, the control connector
plug is not properly fitted.
Check the power cord is connected to the power outlet and that the power is
switched on.
If using the 9 heat control, check the control slide switch is in either the 75
minute or 12 hour position.
If there is an On/ Off switch on the back of the control, ensure it is in the
'On' position.
If only one side of the blanket is working, it may simply be because the control
rather than the blanket is not working. To help resolve your issue quickly, before
calling Sunbeam Customer Service, please check the control. Simply swap the
“good controller” to the “faulty” side of the blanket. Wait 20 minutes to see if
the blanket is heating. If it does heat, the first controller is faulty.
If the blanket still does not heat, the blanket may be faulty. Then call Sunbeam
Customer Service line, and they will be able to assist.
Remember for double, queen, king and super king blankets there are 2 controls.
Ensure both are plugged into the blanket, and both cords are plugged into a
power outlet.
If you are using a powerboard, use one with a safety cut out. Check to see if the
powerboard is working, by plugging your blanket into a different powerpoint.
The cord or any
wiring is damaged
Do not attempt to repair it yourself. Contact the Sunbeam Customer service line
on 1300 881 861 in Australia or 0800 786 232 in New Zealand.
6 Heat Digital Timer Control (Quilted, Pillowtop, Wool Fleece Series)
The standby light
is flashing
If the control detects a fault within the blanket, the standby light ( ) will flash.
If it flashes twice, followed by a long pause, the control may not be connected
to the blanket correctly. Turn the control off at the main power switch (located
on the rear of the control). Check that the control is properly connected to the
blanket and the connector is not damaged. Switch the control on again.
If the standby light continues to flash, please contact Sunbeam Customer
Service (see the back page for contact details).
If the standby light flashes three times, followed by a long pause, the blanket
is too hot or may be damaged. Turn the control off at the main power switch
(located on the rear of the control). Switch the control on again. If the standby
light continues to flash, please contact Sunbeam Customer Service (see the
back page for contact details).
