Warranty Statement
1.This product comes with a 2-year limited warranty in USA (1 year in other regions)
and covering parts only. You must pay the labor fee for repair inside the warehouse.
However, any parts replacements are always covered and we will be sending you
videos & paper instructions on how to fix the unit. Please contact us first within the
warranty period to make sure the condition of warranty is met.
2.Our warranty does not extend to any products that are physically damaged or are
not under normal operating conditions as a result of misuse or improper installation
on the user’s end.
Sunba's Return Policy
Return Window
Please return your product within 30 days of your receipt. That's the official deadline
the return request must be received. Exception applies for items in resellable
conditions.
RMA
We will provide a Returned Merchandise Authorization (RMA) Number for each
item that satisfies the return request. Please put your RMA sheet inside the box for
reference to expedite the refund process. All products must be returned within 14
days from the RMA issuing date.
Complete Package Rule
Please return the product with its original packaging, including manuals, brackets
and toolkit that come with the unit for a full refund. According to Amazon's
restocking fee policy, returns with incomplete/materially different package may
enable sellers to charge a restocking fee up to 20% subject to the completeness of
the package. Therefore, please make sure you keep the package in good condition
in the period of valid return window to avoid any additional charge.
Refund
If you didn't receive an automatic refund within 10 days of the receipt of your
return, it is either the RMA was not attached to the package or the RMA was lost
by the warehouse. In this case, please kindly provide us with your tracking number
so that we can match the return package and the refund will be manually pro-
cessed within 24 hours. Please watch your email notifications.
For any questions, don't hesitate to reach [email protected]
SUNBA Technology
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