10
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat sensor has
been engaged.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note:
The other functions will work normally excluding the
heater. Until the problem is solved, the error will only appear
when the heater button is pressed.
Error E2 displayed on
control panel.
The thermostat sensor
is broken or not working
correctly.
Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note:
The other functions will work normally excluding the
heater. Until the problem is solved, the error will only appear
when the heater button is pressed.
Error E3 displayed on
control panel.
The heater is not working. Unplug unit, wait 15-20 minutes, then the sensor will reset
itself. Plug the unit back in and turn on the heater. If the
problem persists, call customer service.
Note:
The other functions will work normally excluding the
heater. Until the problem is solved, the error will only appear
when the heater button is pressed.
No power; logs do not
glow.
The unit does not have
power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the unit is
powered on.
No flame effect but
logs are glowing.
The flame effect is
powered off.
Push the flame brightness button until desired level is
achieved.
Heater and blower
do not power on but
rest of functions are
working.
Heater override function is
engaged
To unlock the heater, simply press and hold the temperature
button for 10 seconds (See page 8 Heater Override Section
for more details).
Power cord gets warm
to the touch.
Normal operation.
This is normal for a heater appliance as it requires more
current to operate. Check the connections of the appliance
cord and the outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet frequently to
determine if it is HOT; if so, discontinue use of the appliance
and consult with a qualified electrician to check or change
the overheating outlet(s).
Remote control does
not work.
Weak or failing batteries. Replace with 2 AAA batteries (See page 9 for more
information.)
Remote control signal
is weak and only
works sometimes.
Pressing the buttons too
quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote control
too far away or at an off
angle.
Move closer to the insert; the remote control will only work
within a distance of 20 feet and 45 degrees to either side
from the front of the fireplace insert.
Fan motor continues
to blow after unit is
powered off.
Normal operation.
This is a standard feature; the blower runs for an additional
time to cool off heater tubes.
