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2040-309-002 REV B
Service Contract Programs
Stryker offers the following service contract programs:
Service Agreement Options *
Gold
Silver
Parts
Labor
PM
Annually scheduled preventative maintenance.
X
X
All parts.
X
X
X
All labor and travel.
X
X
X
Unlimited emergency service calls.
X
X
X
Priority one contact: two hour phone response.
X
X
X
X
Most repairs completed within 3 days.
X
X
X
JCAHO documentation.
X
X
X
X
On-site record of PM & emergency service.
X
X
Factory-trained Stryker service technician.
X
X
X
X
Stryker authorized parts used.
X
X
X
X
X
Service during regular business hours (8−5).
X
X
X
X
X
* Does not include maintenance due to abuse or for any disposable items. Stryker reserves the right to change options without notice.
Stryker Medical also offers personalized service contracts.
Pricing is determined by age, location, model and condition of product.
For more information on our service contracts,
please call your local representative.
Return Authorization
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned merchandise. Stryker reserves the right to charge
shipping and restocking fees on returned items. Special, modified, or discontinued, items not subject to return.
Damaged Merchandise
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise. Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt.
Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information is not
received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not
noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice
in full. Claims for any short shipment must be made within thirty (30) days of invoice.
International Warranty Clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for additional information.
Warranty
Summary of Contents for Zoom 2040
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