101515 REV C
1-17
Troubleshooting
Problem
Possible Cause
Remedy
Both the Temperature and
Therapy Cycle Setpoint lights
are blinking (TP700 Only).
Unit is in “Off” Therapy cycle time.
Indication only.
T/Pump will not heat.
Reservoir is empty.
Flow is blocked.
Refill with room temperature water to
proper level.
Reference “Flow indicator light is on”
above.
T/Pump will not cool.
Reservoir is empty.
Flow is blocked.
Ice is depleted.
Refill with room temperature water to
proper level.
Reference “Flow indicator light is on”
above.
Drain excess water to
Cooling
water
line and fill remainder of reservoir with
ice.
Temperature or Therapy Time
buttons do not work (TP700
Only).
The buttons have been locked.
Press and hold the lock button for two
seconds.
Water leaks from hose
connectors.
Damaged O-ring.
Locking ring on Clik–Tite
®
connector is
not snapped into place (See Figure 5 on
Quick disconnect not seated properly.
Replace Clik–Tite
®
connector.
Snap Clik–Tite
®
connector shut.
Secure pad connection to pump (See
Colder on
) Replace connectors or pad
if defective.
