Introduction
Chapter 1
7
1.5 WARRANTY
Limited Warranty
All Stryker Bertec products are guaranteed against material or workmanship defects, improper
operation of mechanisms, and premature wear of bed components under normal use
conditions.
For questions regarding warranty, please contact Stryker Bertec Technical Service department
(see section 1.2) or your local representative.
To Obtain Service and/or Parts
For an on-site diagnosis and/or repair of a bed malfunction by a Stryker Field Service
Representative or to order replacement parts (refer to section 1.6.2, "To Order Replacement
Parts" in the Sunflower Maintenance Manual), simply contact our Technical Service department
or your local representative.
Return Authorization
Merchandise cannot be returned without approval from the Stryker Bertec Technical Service
department. An authorization number will be provided which must be clearly printed on the
returned merchandise. Stryker Bertec reserves the right to charge shipping and restocking fees
on returned items.
Damaged Merchandise
Claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt
notification, Stryker Bertec will file a freight claim with the appropriate carrier for damages
incurred. Claims will be limited in amount to the actual replacement cost. In the event that this
information is not received by Stryker Bertec within the fifteen (15) days period following the
delivery of the merchandise, or the damage was not noted on the delivery notice at the time of
receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within 30 days of invoice.
1.6 BED CLEANING AND MATTRESS CARE
Always unplug the bed power cord from the wall outlet when cleaning or servicing the bed.
Do not use harsh cleaners, solvents or detergents. Do not steam clean, hose off or
ultrasonically clean the bed. Do not immerse any part of the bed. The bed electrical parts may
be damaged by exposure to water.
Germicidal disinfectant, used as directed, and/or Chlorine Bleach products are not considered
mild detergents. These products are corrosive in nature and may cause damage to your bed if
used improperly. If these types of products are used, ensure the beds are rinsed with clean
water and thoroughly dried following cleaning. Failure to properly rinse and dry the beds will
leave a corrosive residue on the surface of the bed, possibly causing premature corrosion of
critical components. Failure to follow the above directions when using these types of cleaners
may void this product warranty.
C
C
A
A
U
U
T
T
I
I
O
O
N
N
W
W
A
A
R
R
N
N
I
I
N
N
G
G
Summary of Contents for BERTEC SUNFLOWER FL18E1
Page 2: ......
