18
PART 1 • English
8.0 TRoublEshooTIng
There may be various reasons for abnormal operation of the receiver. Check the receiver according to
the procedures shown below. If the receiver does not work properly after checking it, please contact
your dealer or the local Service Hotline. Do NOT try to open or disassemble the receiver. It may cause
a dangerous situation and warranty will be void.
Problem
Possible cause
What to do
LED indicator not lit
Mains lead unplugged
Check mains plug
No signal found
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/connect
external power
No picture or sound on TV
HDMI is not selected on
your TV or Amplifier or is
set to higher resolution as
TV supports
TV is not switched on
Switch to correct TV input
Select lower resolution
on receiver
Switch TV on
Scrambled channel
Message
Channel is scrambled
Select alternative channel
No response to remote
control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Default PIN is 0000
Contact local Service Hotline
or send email to our Support
via www.strong.tv
After moving the receiver
to another room/area you
are no longer able to receive
digital reception
Antenna signals are too weak
Press the INFO button on
remote 3x to call up signal
bars and adjust antenna for
(maximum) reception
or rescan channels
The receiver switches
off automatically.
Auto Standby function enabled. Disable auto standby. See
section 7.3.8 for details.
