User Manual
FAQs & troubleshooting
12
FAQ & troubleshooting
My controller pointer is not showing up or is in the
wrong place.
Pico G2/4KS only: If your Pico controller is
unresponsive and the battery level is flashing, wake
the controller by pressing the home button. When the
controller wakes, the battery level should display the
true percentage.
Pico G2/4KS and Oculus Go: If you’re having trouble
using the controller, try one of the following:
• Hold the home button for 2 seconds to
recalibrate (re-center) the controller.
• Pull down on the lower half of the controller
to access the battery compartment and make
sure the batteries are clicked down all the way.
• You may need to re-pair the controller. Make
sure the headset is nearby to pair.
For Pico G2/4KS headsets, press the Home
button. When the blinking light on the
controller turns off, the controller is paired and
you may resume training.
For Oculus Go headsets, hold the Oculus
button and back button until the controller LED
blinks and then fully lights up.
• Restart the headset.
For Pico G2/4KS headsets, hold the power
button on the headset for about 5 seconds. The
indicator light will flash blue and then turn off.
Hold the Power button down again until the
blue light turns back on.
For Oculus Go headsets, hold the power button
on the headset for about 10 seconds.
• If the solutions above do not work, try
replacing the controller batteries.
I can’t find the training program inside the headset.
• Try plugging the headset into the USB cable for
about 15 seconds, then unplug it and resume
training. If you still cannot locate the program,
please contact Strivr support.
• Try restarting the headset. To do so, hold the
power button on the headset (Pico G2/4KS: 15
seconds; Oculus Go: 10 seconds). The indicator
light will flash blue and then turn off. Hold the
Power button down again until the blue light
turns back on.
The screen inside the headset is black. How do I turn
it on?
If you see all black in the headset try one of the
following solutions:
• Short press the power button on the of the
headset once to wake the headset, then
resume.
• Hold the power button on the headset for
about 5 seconds, or until the blue indicator
light comes on.
• If it is still dark. the battery may be low. Plug
the headset into the charge cable for at least
15 minutes to charge and then repeat the steps
above.
The headset is not charging when it’s plugged in.
• Plug the headset in to charge and note the
indicator light color. If the light is green, yellow,
or orange, the headset is currently charging. If
the light shows red, the battery is very low.
• If after 15 minutes no light shows, check that
the USB cable is securely plugged into the
headset and the wall adapter or USB hub.
• If it will still not charge, please contact support.
How do I adjust the headset to fit over my glasses/
hair/etc.?
For instructions on adjusting the headset for different
scenarios, see “Facilitating training” on page 7.
The straps fell off the headset or are too loose! Did I
break it?
You may re-run the side straps back through the loops
and tighten them with the buckles.
Why does the view in the headset look blurry or
foggy?
If the view appears blurry, try slowly moving the
headset up or down on your face until the picture is
clear or wiping the lenses with the dry microfiber cloth
included with your system.
In cold climates, the lenses of the headset can become
foggy. If this occurs frequently, try placing the headset
on your head (but not over your eyes) for a few
minutes to warm it up before training.
