14.1. Warranty
STORZ & BICKEL GmbH and STORZ
& BICKEL America Inc., as the sellers,
hereby guarantee the customer, that
the product will be free from defects
in accordance with the speciEcations
of German law, and pursuant to our
General Terms and Conditions (GTC),
upon which the purchasing agreement
are based. Of course, STORZ & BICKEL
will only be subject to a warranty obli-
gation if the customer has purchased
the products directly from us. If prod-
ucts are purchased from third parties,
warranty claims may only be asserted
against these third parties, and STORZ
& BICKEL cannot provide any informa-
tion on the content of such claims.
In clariEcation, we would like to note
once again, that the warranty extends
only to correcting such initial defects
that exist despite proper handling of
the product in consideration of this In-
structions for Use and further informa-
tion provided to users. Normal wear or
tear to the products is not considered
a defect under warranty law. If the cus-
tomer has commissioned third parties
with completing maintenance or repair
of the product, or if the customer uses
external products, STORZ & BICKEL‘s
warranty obligations will only exist if the
customer can prove that the defect was
not caused by use of the external ser-
vice or external product.
STORZ & BICKEL will decide at its own
discretion whether to correct a defect
covered by warranty law through re-
pair or by delivering a new product to
the customer.
Any warranty claims must be direct-
ed to STORZ & BICKEL GmbH, In
Grubenäcker 5-9, 78532 Tuttlingen.
American and Canadian custom-
ers should direct warranty claims to
STORZ & BICKEL America Inc., 1078
60th Street, Suite A, Oakland, CA
94608. Please send the complete de-
fective item to us, not disassembled,
with invoice. Please use external pack-
aging that would prevent any damage
during transportation.
In order to avoid misunderstandings,
we would like to note that all infor-
mation on our products provided in
this Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.
14.2. Liability
STORZ & BICKEL shall be liable for
any damages caused to the customer
by our products in accordance with
German law and pursuant to our GTC.
Under said provisions, we are only lia-
ble for damages caused by intention-
al action or gross negligence, unless
such damages involve death, personal
injury, or injury to health, or if the inju-
ry is related to a cardinal contractual
obligation. In such cases, we will also
be liable to the customer for simple
negligence.
14. WA R R A N T Y, LI A BILIT Y, R EPA IR S ERV ICE
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