TROUBLESHOOTING
12 ∙ troubleshooting
While our products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or [email protected].
1.
The light on the Personal Griddle keeps shutting off.
•
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure
that the Cooking Surface does not get too hot or cold. When this occurs,
the Indicator Light turns on and off.
2.
How do I know when the Personal Griddle is heated and ready to use?
•
When the Griddle reaches the optimal temperature, the Indicator Light
shuts off and that means you’re ready to get cooking!
3.
I am cooking meat on the Personal Griddle and there is juice on the
Cooking Surface. What do I do?
•
Carefully dab the Cooking Surface around the meat with a paper towel
or napkin. If there is a lot of juice, remove the food from the Surface with
heat-resistant plastic or silicone tongs and set aside. Then, wrap a paper
towel around the tongs and use this to wipe the Cooking Surface and
soak up the juices. When done, return the food to the Personal Griddle
and continue cooking.
