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Appendix 4: Copyrights, warranty and
environmental recycling
Return policy Dead On Arrival instruments.
All returned products have to be shipped to STONEX
®
Europe representative office.
The original Purchaser has a period of seven (7) days starting from date of purchasing to signal
the existence of a defect in the instrument for a full refund (less shipping and handling),
provided the merchandise is in new, resalable condition and returned in the original,
undamaged packaging. Customer has to pay for both the return and the original freight fees,
regardless of the original freight paid by the Company. All warranty books, instruction manuals,
parts and accessories must be included as well as the original box in which the item was
shipped. We recommend to place the original carton inside another box, to avoid any additional
damage to the carton itself. In some cases, returns of special items will require a re-stock fee.
Acceptance of returned merchandise is final only after inspection by STONEX
®
Europe.
Above terms and policies shall apply as for hardware. Dealers needs to follow STONEX
®
Europe
repair/service procedure (see appendix 4) to achieve a better and prompt service result.
Firmware/Software warranty.
Stonex Europe doesn’t warrant that operation of Firmware/Software on any instruments will
be uninterrupted or error-free, or that functions contained in Firmware/Software will operate
to meet your requirements.
Stonex will forward the Software/Firmware Fix to the dealer or customer. Firmware/software
Fix means an error correction or other update created to fix a previous firmware version that
substantially doesn’t conform to the instruments specification.
Over Warranty repair(s) policy.
Customer shall pay the standard repair fees for any service (whether part replacement or
repairs) and performed by STONEX
®
Europe under request and explicit authorization of the
customer itself. In this case the customer is charged for return shipment’s fees as well.
