Stoelting A118, Operator'S Manual

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Owner’s Manual #513691 12 A118/D118 Model Machines
4.2 TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE REMEDY
Machine does not
run.
1 Power to machine is off. 1 Supply power to machine.
2 Blown fuse or tripped circuit. 2 Replace or reset.
3 Freeze-up (auger does not turn). 3 Turn Clean/Off/On switch Off for 15 minutes,
then restart.
4 Front door not in place. 4 Assemble front door in place.
Machine does not
shut off.
1 Consistency temperature setting is too
firm.
1 Turn Consistency Adjustment knob counter-
clockwise.
2 Refrigeration problem. 2 Check system. (Call distributor for service)
Product has large
ice crystals.
1 Machine was in freeze mode without
dispensing product for an extended
period.
1 Use defrost mode daily. To use defrost mode,
turn the switch to Clean. After 20 minutes,
defrost mode automatically begins. Allow to
remain in defrost mode for at least x hours.
Product is too firm.
1 Consistency temperature setting is too
firm.
1 Turn Consistency Adjustment knob counter-
clockwise.
Product is too thin.
1 No vent space for free flow of cooling
air.
1 A minimum of 6” of air space on both sides (the
E112 requires 3”). (See Section 2)
2 Air temperature entering condenser is
above 100°F.
2 Change location or direct hot air away from
machine.
3 Condenser is dirty. 3 Clean. (See Section 3)
4 Consistency setting too soft. 4 Turn Consistency Adjustment knob clockwise.
5 Auger is assembled incorrectly. 5 Remove mix, clean, reassemble, sanitize and
freeze down.
6 Refrigeration problem. 6 Check system. (Call distributor for service)
Product does not
dispense.
1 No mix in hopper. 1 See Auto Fill Troubleshooting section.
2 Drive motor overload tripped. 2 Press the overload reset button located under
the header panel. (If condition continues, call
distributor for service.)
3 Freeze-up (auger does not turn). 3 Turn Clean/Off/On switch Off for 15 minutes,
then restart. Make sure brix is below 10%
4 Freeze-up (mix inlet tube frozen shut). 4 Turn machine off and unplug. Use a food safe
plastic spoon handle to poke the ice blockage
through the mix inlet into the freezing cylinder.
Connect power and turn machine on.
Rear auger seal
leaks.
1 Outside surface of rear auger seal is
lubricated.
1 Clean lubricant from outside of rear seal, lubri-
cate inside of seal and reinstall.
2 Rear seal missing or damaged. 2 Check or replace.
3 Seal o-ring missing, damaged or
installed incorrectly.
3 Check. or replace.
4 Worn or scratched auger shaft. 4 Replace auger shaft.
Front door leaks.
1 Front door knobs are loose. 1 Tighten knobs.
2 Spigot parts are not lubricated. 2 See Section 3.
3 Chipped or worn spigot o-rings. 3 Replace o-rings.
4 O-rings or spigot installed wrong. 4 Remove spigot and check o-ring.
5 Inner spigot hole in front door nicked
or scratched.
5 Replace front door.