15
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: EPI208 PRODUCT CODE: 63676 01/2019
Problem
Possible cause
Solution
The machine
does not switch
on.
Power is not properly
supplied.
Make sure the appliance
is properly connected to
your power supply and your
electrical outlet is working.
The electrical outlet is
faulty.
Check whether the
appliance is working if
connected to a different
power outlet.
The appliance is not
switched on.
Ensure you have pressed
the POWER button to
switch on the appliance.
The front cover is loose.
Ensure the front cover is
properly fixed to the front of
the unit.
The appliance
makes a loud
noise.
The air purifier is located
on an inclined surface.
Place the unit on a level
surface.
The filter is clogged.
Check all three filters and
clean or replace them as
necessary.
The air inlet is blocked.
Check and ensure that the
air inlet and outlets are free
of obstructions.
There is an
unpleasant odour
coming from the
machine.
The filters needs to be
changed.
Replace the filters
according to the
instructions.
There is a burnt
smell.
The unit is faulty.
Switch off and unplug the
unit, then contact our after
sales support centre.
If you experience problems with your air purifier, or it appears not to be
operating correctly, check the information below for solutions to common
problems. If none of the solutions offered help you solve your problem, please
contact our after sales support centre for advice.
Do not attempt to repair the appliance yourself!
FAQs & Troubleshooting Guide
