22
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: BF21APF PRODUCT CODE: 703802 11/2020
Wi-Fi Control (Cont.)
Wi-Fi troubleshooting
Problem
Possible cause and solution
During the set-up,
the fan cannot
be configured
successfully.
Check and ensure you have internet reception and
your mobile phone and the fan are connected to the
same Wi-Fi network.
Check and ensure your Wi-Fi password is correct.
Check and ensure that no firewalls or other
restrictions are set.
Check and ensure that the router works normally —
check the network requirements.
Ensure that the fan, router and mobile are all on the
same Wi-Fi network and within the signal range.
I cannot control the
fan with my mobile.
If a message is displayed to alert you to an
identification failure, the fan has been reset and the
mobile phone lost control permission. You need to
reconnect the phone to the fan, following the set-up
instructions in this manual.
If after these steps you still cannot control the fan
with your mobile, please delete the fan from your
device list and reconnect again.
My mobile phone
cannot find the fan.
If a message is displayed to alert you that the device
is offline, please check and ensure that your fan
is connected to your mains supply and power is
switched on at the outlet.
Also ensure that your router is connected to the
mains supply and that the router and your mobile
phone are properly connected to your Wi-Fi
network.
