operATIoN
Troubleshooting
18
| WSH 10 | WSH 20
www.stiebel-eltron.com
4.4.3 Hygiene flush 12/24/48 hours
You can set a hygiene flush to take place 12, 24 or 48 hours after
last use.
The hygiene flush time corresponds to the setting for continuous
draw-off (see chapter „Extended settings / Continuous draw-off /
Setting continuous draw-off in minutes“).
Factory setting: OFF
Setting/activating the hygiene flush start time
Note
f
f
Make sure that the drain is always clear to prevent
overflow due to the hygiene flush.
2 s
1x
f
f
Touch the touch area for 2 sec-
onds. The green LED lights up.
25 s
1-4x
f
f
Touch the touch area for ap-
prox. 25 seconds (ignore the
red LED after 5 seconds and
green LED after 10 seconds).
The red LED flashes one to
four times. The number of
flashes determines the hy-
giene flush start time:
1x red LED = OFF
2x red LED = ON after 12 h
3x red LED = ON after 24 h
4x red LED = ON after 48 h
1x
f
f
Move your finger away from
the touch area when the num-
ber of flashes corresponds
to the required setting. The
green LED flashes once to
confirm.
... s
f
f
The hygiene flush is carried
out automatically after the
last draw-off (according to the
programmed start time).
Setting the hygiene flush time
See chapter „Extended settings / Continuous draw-off / Setting
continuous draw-off in minutes“.
Deactivating the hygiene flush
1x
f
f
Touch the touch area briefly.
5. Troubleshooting
Observe chapter „Recalibrating the sensor“ to restore the factory
settings.
Problem
Cause
Remedy
Water does not run.
The sensor does not rec-
ognise black objects.
Select an object with a
different colour.
The sensor is flashing.
The sensor is dirty.
Clean the sensor (see
chapter "Cleaning and
care").
Reflection in the wash-
basin.
Remove the object or
carry out recalibration.
Short spray of water at
the tap outlet.
The power supply is in-
sufficient.
Restore the power supply
or replace the battery.
The sensor is dirty.
Clean the sensor.
The tap switches inde-
pendently.
Reflections in the wash-
basin trigger the flow of
water.
Recalibrate the sensor.
The water flow is too low. The aerator is blocked.
Clean/replace the aer-
ator.
The tap switches off.
An object is within range
of the sensor for approx.
90 seconds without
moving.
The tap automatically re-
calibrates the sensor.
If you cannot remedy the fault, notify your qualified contractor.
To facilitate and speed up your enquiry, please provide the serial
number from the type plate on the cold water supply (000000-
0000).
5.1 Recalibrating the sensor
Your settings will remain unchanged after recalibration. The sen-
sor is automatically recalibrated to the washbasin.
2 s
1x
f
f
Touch the touch area for 2 sec-
onds. The green LED lights up
once.
2x
2x/1x/...
f
f
Touch the touch area briefly
twice (0.5 seconds). The green
LED gives two short flashes
and one long flash. The red
LED pulses.
5 s
4x
f
f
Touch the touch area for ap-
prox. 5 seconds until the LED
has flashed red four times. Do
not reach into the sensor area.
1x
1x
f
f
The water will run briefly
and the green LED lights up
once. The tap is then ready for
operation.
