Steelcase Ology Bench, Troubleshooting Manual

Page: 5 / 8

5
TROUBLESHOOTING: CAUSES AND SOLUTIONS
PROBLEM POTENTIAL CAUSE POTENTIAL SOLUTION
No power to Desk No power at wall outlet Check outlet with another device;
check circuit breakers/fuses/wiring.
Power cable not plugged Confi rm proper cable engagement into wall outlet.
into wall outlet
Power cable not plugged Check that Power Cable is fully seated into Control Box.
into Control Box (see Fig. 1 on page 6)
Faulty Power Cable Inspect the Power Cable for damage; replace any damaged cables.
Desk wiring not properly Check that all cables are connected per the Assembly Directions.
assembled When fi rst plugged in, the Control Box will click twice to confi rm
proper connection.
Digital Controller does No power at wall outlet See above.
not work or illuminate Control Box has wrong Control Box fi rmware must be 1.9 or later for Digital/Preset Controller
fi rmware compatibility. (see Fig. 4 on page 6)
Desk will go neither No Power See above.
Desk is severely Maximum load capacity is 103 kg. Overloading the Desk
overloaded could lead to damage that would not be covered by warranty.
ERROR CODE E24/25/26, E48/49 = Over Current
Tip: When calculating lifting capacity, subtract the weight
of the worksurface
Control Box requires Perform initialization procedure. (see Common Procedures)
reset Lower Desk all the way down, and perform synchronization
procedure. (see Common Procedures)
Damaged pins inside Ensure the Desk is in ‘Standby’ mode. (>20 seconds of inactivity)
multi-pin connectors Unplug each multi-pin connection point and inspect the pins in the
(Low-Voltage Cable / Control Box connector.
connector) Are they all straight, and making good contact?
If not, try using a push-pin to straighten them. (see Fig. 2 on page 6)
(Otherwise, replace necessary components with undamaged versions.)
Damaged Lifting Column Carefully check the condition of the Low-Voltage Cable of each
Low-Voltage Cable Lifting Column. (see Fig. 3 on page 6)
If any Low-Voltage Cables are damaged, the entire Lifting Column
must be replaced.
Faulty Lifting Column To prevent further damage, the Control Box will the whole Desk
down if one Lifting Column is faulty. Test Lifting Columns (see step 4
of Troubleshooting Steps) , and replace any faulty Lifting Columns.
Faulty Controller (or) Swap with Controller known to work (and/or) check operation.
faulty controller
receptacle in Control Box
Outdated Digital Control Box fi rmware before version 1.9 is not compatible with the
Controller software Digital/Preset Controller. (see Fig. 4 on page 6)
Replace with a new Control Box with fi rmware 1.9 or later.
Faulty Control Box Swap with Control Box known to work.
Damaged pins inside Unplug Power Cable from wall. Unplug each multi-pin connection
multi-pin connectors point, and inspect the pins. Are they all straight, and making good
(Low-Voltage Cable / contact? If not, try using a push-pin to straighten them.
connector) (See Fig. 2 on page 6) (Otherwise, replace necessary components
with undamaged versions.)
Digital Controller does
not work or illuminate
Desk will go neither
up nor down
Desk will go neither
up nor down