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Troubleshooting Guide

OLOGY BENCH

HOW IT WORKS

 

·

Each Lifting Column contains an individual motorized lift mechanism.

 

·

The Control Box contains a power transformer. This converts high-voltage AC current from the wall 

outlet to low-voltage 24v DC current, which powers the Lifting Columns.

 

·

Only the main power cable carries high voltage. All other cables carry low voltage.

 

·

The Control Box contains a computer processor, with embedded software controllers.

 

·

The Control Box controls all aspects of Desk motion, and synchronizes motion of the individual 

Lifting Columns.

 

·

The Control Box will shut down the entire Desk if a fault is detected. For example, if one Lifting 

Column is binding or trapped, it will draw signifi cantly more current than the other Lifting Column, 

and the Control Box will shut down the entire Desk to prevent further damage.

 

·

The Controller is the user interface to the Desk, and directs all Desk movements via the Up-Down 

buttons and the Preset buttons.

 

·

Preset data is stored in the Control Box, not in the Controller itself.

Published 10/2017

Lifting column

Preset controller

Control box

Power Cable

Low Voltage Cables

Summary of Contents for Ology Bench

Page 1: ...ox controls all aspects of Desk motion and synchronizes motion of the individual Lifting Columns The Control Box will shut down the entire Desk if a fault is detected For example if one Lifting Column is binding or trapped it will draw significantly more current than the other Lifting Column and the Control Box will shut down the entire Desk to prevent further damage The Controller is the user inte...

Page 2: ...damage to them Step 4 Test Lifting Columns for proper function and replace any faulty Lifting Columns To do this create a bench testing setup using known good components for example from your troubleshooting parts kit Use these known good components to test the Lifting Columns of the suspect Desk as follows A Verify the function of the bench test setup by connecting all the known good components i...

Page 3: ...ty C Using the original Power Cable and Controller swap the known good Control Box with the original from the non functioning Desk If it stops working the Control Box is faulty connector Be sure to go through all of the steps above to fully identify all faulty components There could be more than one COMMON PROCEDURES POWER SAVING CONTROL BOX The Control Box automatically powers down into Standby m...

Page 4: ... positions 1 2 and the Up button simultaneously for 10 seconds 2 Display shows S7 3 Press and hold the Up button until the display reads S0 4 Press S the unit is reset to factory settings SYNCHRONIZING INITIALIZING LIFTING COLUMNS Operate the Desk all the way down to the lowest position and release the Down button Press the Down button again and hold After a few seconds the Desk will visibly move ...

Page 5: ...seconds of inactivity multi pin connectors Unplug each multi pin connection point and inspect the pins in the Low Voltage Cable Control Box connector connector Are they all straight and making good contact If not try using a push pin to straighten them see Fig 2 on page 6 Otherwise replace necessary components with undamaged versions Damaged Lifting Column Carefully check the condition of the Low ...

Page 6: ...lumn Test Lifting Columns per step 4 of the Troubleshooting Steps is not smooth and replace any faulty Lifting Columns Be sure to test all Lifting Lifting Columns jerk Columns Why Because another Lifting Column may have the same or hop while raised problem at a different height lowered Lifting Columns are not First ensure that glides are properly adjusted and the Desk is level parallel with one an...

Page 7: ...d at power off HW initialization FW driver initialization Wait until the HOT error message is no longer displayed May need to wait for entire remaining 18 minutes of 20 minute duty cycle period Try soft reset unplug wait 5 sec plug back in if this does not solve the issue re initialize the Control Box Verify function of Control Box via troubleshooting steps Replace Control Box if faulty Control bo...

Page 8: ...er com Steelcase youtube com SteelcaseTV 7 2017 2017 Steelcase Inc All rights reserved All specifications subject to change without notice Trademarks used herein are the property of Steelcase Inc or of their respective owners Part No 1076390001 Rev A ...

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