Troubleshooting
PROBLEM
Unit fails to heat up. Power
Indicator Light
DOES NOT
illuminate.
Steam output is weak or
intermittent.
Excess water in steam flow.
Rattling sound is heard coming
from Water Tank.
Floor surfaces appear cloudy or
streaky after steaming.
Unit heats up, but fails to steam.
Power Indicator Light
does
illuminate.
(NOTE: Always allow proper
time for unit to heat up and
begin producing steam.)
POSSIBLE CAUSE
Unit is not plugged in.
Mineral build-up in unit.
Mineral build-up in unit.
Water Tank is empty.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Unit is damaged or otherwise in
need of repair.
Weighted brass ball connected to
end of water tube inside Water
Tank has come loose.
Steam Control Dial is set to “OFF”
position.
Steam Control Dial is set to
“LOW”.
Steam Control Dial is set to
“HIGH”.
Sound is being caused by
weighted brass ball connected to
end of water tube inside Tank.
Microfiber Pad is dirty.
Hard water residue on floor.
SOLUTION
Plug power cord into electrical
outlet.
Refer to
Mineral Build-up
section
on Page 15 for cleaning procedure.
Refer to
Mineral Build-up
section
on Page 15 for cleaning procedure.
Refer to
Filling Water Tank
procedure on Page 10.
Reset circuit breaker / ground
fault interrupter, or replace fuse.
If you need assistance, contact a
licensed electrician.
Immediately cease usage and
unplug. Contact Consumer
Service for further assistance (see
Page 17 for details).
If brass ball has become
disconnected from tube, simply
reattach it by snapping it back
onto black nozzle at end of tube.
Turn Dial clockwise to desired
steam intensity setting.
Increasing the Dial setting will
result in a stronger (and wetter)
flow of steam. Refer to Pages
11-13 for more information.
At “HIGH” setting, some amount
of water may be released along
with the steam. Decreasing the
Dial setting will reduce this water
spotting.
The weighted brass ball is an
intentional design that helps the
unit more efficiently utilize all
water inside of Water Tank.
If brass ball has become
disconnected simply insert it back
into end of tube.
Replace Microfiber Pad with a
clean one.
Switch to distilled or
de-mineralized water.
16 | ENGLISH
