15
Trouble Shooting
Fault
Possible Causes
Solution
Not Ignited
No spark
Check the electric supply
The burner assembly is not put
together correctly
Ensure the burner assembly
is securely fitted together
The gas supply is closed
Open the gas supply
completely
The fuse has blown
Change the fuse
Inconsistent/unstable
flame
The gas supply is not completely
open
Open the gas supply
completely
The burner assembly is not put
together correctly
Ensure the burner assembly
is securely fitted together
The ignition shaft has debris in it
Clean the debris with a dry
cloth
The burners are wet
Turn down the boiling pan
and wipe dry once cold
The holes in the flame spreader
are clogged
Clean the flame spreader.
Refer to ‘Cleaning and
Maintenance’
Noise made when ignited
The burner assembly is not put
together correctly
Ensure the burner assembly
is securely fitted together
Yellow Flame
The holes in the flame spreader
are clogged
Clean the flame spreader.
Refer to ‘Cleaning and
Maintenance’
Different gas is used
Check the gas used is
correct
Gas Smell
Gas leakage
Stop using the appliance
and close any functioning
burners. Open a window
to ventilate and contact
a registered CORGI gas
safe engineer by the use
of a neighbours phone or a
mobile phone.
Note: Do not switch on/off
any electrical appliances
including lights. Gas can
have the smell of rotten
garlic or eggs.
If you are having problems with your appliance, please use our troubleshooting guide below.
If you are unable to resolve the issue using this guide please ring our Customer Service Department
on 0844 848 5861. Please have the model code and purchase information available.
