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RIC Troubleshooting Guide
Charger Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Not Loud
Enough
Blocked earmold/
tubing/earbud
Clean or replace wax guard as needed
Hearing change
Contact your hearing professional
Debris buildup
Clean both microphone and receiver
with brush
Inconsistent
Performance
Restart required
Place in charger until charging begins and
then remove-this will power cycle your
hearing aids
Blocked earmold/
tubing/earbud
Clean or replace wax guard as needed
Unclear,
Distorted
Performance
Restart required
Place in charger until charging begins and
then remove-this will power cycle your
hearing aids
Blocked earmold/
tubing/earbud
Clean or replace wax guard as needed
Defective hearing
aids
Contact your hearing professional
Dead
Hearing Aid
Charge required
Place in your charger until the LEDs stop
blinking and become solid
Blocked
earmold/tubing
Clean or replace wax guard as needed
Crimped tubing
Contact your hearing professional
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
No LED
indicator
when hearing
aids are
inserted into
the charging
port
Incorrect
orientation
Connect the micro USB to your
charger and plug it into the wall.
The on-board battery LEDs will
turn on for a few seconds to
indicate connection to the power
source. If they do not, contact your
hearing professional.
Dead battery
Reposition your hearing aids in
the port with the earbud resting
in charger reservoir. There is not a
right and left port, your hearing aid
will charge in either port.
Red blinking
LED by
charging port
Fault occurred
Remove the hearing aids from
the charging port, wait until the
LED turns off, reinsert. If the red
blinking LED persists, contact your
hearing professional.
While
charging
cordless, no
LEDs are
illuminated
Power save mode
To refresh LEDs, remove a hearing
aid from the charging port for
3 seconds and then reinsert it
into the charging port. Both the
charging port LEDs and the on-
board battery LEDs will illuminate
for 10 seconds.
Hearing Instrument Care
Hearing Instrument Care
