Phonak EasyCall User Manual Download

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User Guide

Phonak EasyCall

Summary of Contents for EasyCall

Page 1: ...User Guide Phonak EasyCall ...

Page 2: ...icator light 10 3 3 Charging the battery 12 3 4 Switching On or Off 13 3 5 Initial pairing to a phone 14 3 6 Connecting to a cell phone 16 3 7 Testing the connection to the hearing aids 17 3 8 Setting the phone s ringtone profile 19 4 Attaching EasyCall onto your cell phone 20 4 1 Attaching using the Phonak hard case 20 4 2 Attaching using double sided adhesive tape 21 Contents ...

Page 3: ...pting a call 29 5 4 Setting the phone volume during a call 30 5 5 Ending a call 30 6 More detailed information 31 6 1 Low battery indication 31 6 2 Transferring a call 31 6 3 Second incoming call 32 6 4 Deleting paired Bluetooth devices 33 6 5 Removing EasyCall from your phone 34 ...

Page 4: ...ng 35 8 Service and warranty 41 8 1 Local warranty 41 8 2 International warranty 41 8 3 Warranty limitation 42 9 Compliance information 43 10 Information and explanation of symbols 46 11 Important safety information 50 ...

Page 5: ...s in hearing technology The intended use is to wirelessly connect your Phonak hearing aids to your cell phone Please read the user instructions thoroughly in order to benefit from all the possibilities EasyCall has to offer Phonak life is on www phonak us com 1 Welcome CE mark applied 2015 0560 ...

Page 6: ...onak hearing aids Please ask your hearing care professional about your hearing aid s compatibility This user guide is valid for Phonak EasyCall Compatible with wireless Spice Spice and Quest hearing aids Phonak EasyCall II Compatible with wireless Venture hearing aids and newer ...

Page 7: ...eously During the call hold the cell phone with EasyCall attached within 10cm 4 distance of one of the hearing aids EasyCall is designed for speech and cell phone use only Music streaming and video calls are usually not supported although some phones are capable of doing this Bluetooth is a registered trademark owned by the Bluetooth SIG Inc Own voice Communication Caller s voice 2 Getting to know...

Page 8: ...icro USB charging input C Microphone opening D Cell phone scratch protection ring E Optional double sided adhesive tape Optional accessories For the best placement of EasyCall check the availability of a Phonak EasyCall hard case to match your cell phone on www phonak us com easycall ...

Page 9: ...pter for your country US EU J First insert the top round end of the adapter into the round corner of the power supply J Click the bottom end of the adapter in to lock it into place J To remove first pull back the tab on the power supply J Pull the adapter upwards to remove it ...

Page 10: ...ff Pairing mode During phone call Bluetooth connected On and ready to connect Low battery warning Green for 2 seconds Red for 2 seconds Rapid blue blink Solid blue Blink blue every 5 seconds max 1 minute Blink green every 5 sec max 1 hour Consecutive red blinks 10 ...

Page 11: ...ged while charger attached After 60 seconds of no activity the blue blinking will stop to save power Pressing the call button will illuminate the indicator light as long as EasyCall is switched on Solid red Solid green 11 ...

Page 12: ...asyCall J Plug the power supply into a power outlet The indicator light is red during charging and will turn green when charging is complete This may take up to 3 hours If EasyCall is used while charging the charging may take longer EasyCall has a non removable rechargeable battery Before using EasyCall for the first time charge it for at least 3 hours ...

Page 13: ... Press and hold the call button 2 sec to switch EasyCall on or off The indicator light J will turn green when switching on J will turn red when switching off Pressing the button twice within 2 seconds will switch on EasyCall Release the button immediately after turning red to avoid the start of Bluetooth pairing If a phone is not connected for 60 minutes EasyCall will automatically switch off ...

Page 14: ...le Bluetooth on the cell phone If EasyCall has never been paired it will automatically be in pairing mode after switching on This is indicated by a rapidly blinking blue indicator light J To manually pair EasyCall press and hold the call button for 10 seconds until the indicator light starts to rapidly blink blue J Start the pairing process on the phone within 1 minute according to the phone user ...

Page 15: ... successful pairing the indicator light will stop rapidly blinking blue This can take up to 2 minutes but usually occurs within a few seconds The phone only needs to be paired once It remains paired after switching off Pairing to another cell phone To use EasyCall with another cell phone manually start the pairing again as described on the previous page ...

Page 16: ...cally connect to each other This is indicated by the corresponding Bluetooth symbol on the phone and may take up to 30 seconds If they do not connect automatically J Ensure the phone s Bluetooth feature is turned on J Click the EasyCall call button briefly This will manually connect EasyCall with the cell phone for some older phones this may be a necessary step ...

Page 17: ...n to yes The connection will be maintained as long as the devices remain switched on within a 3 meter 10ft range and the Bluetooth feature is enabled 3 7 Testing the connection to the hearing aids Before attaching EasyCall to a cell phone you should do a basic function test J With EasyCall connected to a phone dial a number such as your voicemail box J The EasyCall indicator light should turn soli...

Page 18: ...ing aids will switch to the phone streaming program and you can hear the phone signal through your hearing aids If you cannot hear the phone signal through your hearing aids while the EasyCall indicator light is solid blue ask your hearing care professional about the compatibility of EasyCall or EasyCall II with your hearing aids 10cm 4 50cm 20 ...

Page 19: ...is more than 25cm 10 away from your hearing aids you will not be able to hear these tones After your phone is connected to EasyCall via Bluetooth J Configure your phone to play acoustic ringtones even when connected to Bluetooth headset J Also consider enabling the vibrating alert Please consult your phone s user guide for more information on the configuration of ringtones ...

Page 20: ...Phonak provides hard cases that allow for the most convenient placement of EasyCall onto the phone Check our website on http www phonak us com easycall to see if a Phonak EasyCall hard case is available for your phone J Remove the protection foil from the adhesive tape on the hard case side J Insert EasyCall into the hard case s cavity and gently press against the adhesive film J Clip the hard cas...

Page 21: ...se that fits your phone model and attach EasyCall onto the back of the hard case This will ensure that your phone is not damaged by the adhesive tape Before attaching EasyCall ensure pairing and connection to your phone was successful see chapter 3 5 Finding the correct position for EasyCall The following guidelines will help you to find the appropriate location for the placement of EasyCall Remem...

Page 22: ...J Near the bottom of the phone to ensure the microphone opening is close to the mouth J On a solid area with no openings such as microphones camera lens speaker opening etc Covering an opening may negatively influence the performance of the phone ...

Page 23: ...For straight surfaces use the thin transparent tape For curved surfaces use the thicker black tape The gray tape holds firmer than the black tape Only use it if you attach EasyCall onto an additional hard case fitting your phone It may be impossible to remove the EasyCall from the phone later ...

Page 24: ...nd EasyCall to ensure the tape holds well J Remove the backing from one side of the double sided adhesive tape J Carefully align and press the tape against EasyCall J Remove the second backing and place EasyCall on the best possible position on your phone as shown on the two previous pages ...

Page 25: ... 25 J Gently press EasyCall against your phone for 5 seconds to allow the adhesive tape to bond Allow 20 minutes for the adhesive tape to hold EasyCall properly Full adhesive force is achieved after 24 hours ...

Page 26: ...ell phone as described in chapter 3 6 5 1 Correct holding position The microphone opening of EasyCall picks up your voice For the duration of the call hold your cell phone with EasyCall attached close to one of your hearing aids and your mouth When EasyCall is within the wireless link distance your hearing aids will switch to the phone program automatically during the call ...

Page 27: ...d up to the left or right ear Please note that when moving the phone short interruptions of the signal might occur If you hear distortions in the phone signal move or turn the phone with EasyCall attached until the signal is stable again The greater the surrounding noise the closer EasyCall should be held to your mouth ...

Page 28: ...ome older phones it may be required to additionally press the EasyCall call button to manually connect EasyCall to the phone once the call is in progress J Hold the phone with EasyCall attached close to your hearing aids as described in chapter 5 1 Make sure the EasyCall microphone is not covered during a phone call ...

Page 29: ...ccording to your settings J Press the EasyCall call button to accept the call J Hold the phone with EasyCall attached close to your hearing aids as described in chapter 5 1 Always accept the call via the EasyCall button Some phones will not transfer the call after accepting the call via the phone See chapter 6 2 on how to switch a call between the phone speaker and EasyCall ...

Page 30: ...mfortable level 5 5 Ending a call End the call by pressing the EasyCall call button or via the phone menu The hearing aids will automatically switch back to the previously active hearing program when ending the call or if EasyCall is moved out of range This takes 2 to 5 seconds depending on the hearing aid model ...

Page 31: ...our hearing aids every minute The remaining talk time after the first low battery indication is approximately 60 minutes 6 2 Transferring a call This allows you to hand your phone over to another person while in a call J Press and hold the EasyCall call button for 2 seconds to transfer the call to the phone J Your hearing aids will switch back to the previously active hearing program Use the phone...

Page 32: ...d call Audio transfer toggle EasyCall cell phone 2nd incoming call 1st call ongoing Hold 1st call and accept 2nd call Audio transfer toggle EasyCall cell phone 1st call on hold 2nd call ongoing End 2nd call return to 1st call Audio transfer toggle EasyCall cell phone Back to 1st call End 1st call Audio transfer toggle EasyCall cell phone All other 3 way calling options must be controlled by the ce...

Page 33: ...leting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device J Press and hold the EasyCall call button for 20 seconds until it stops rapidly blinking blue J Delete the EasyCall pairing entries on your cell phone before any re pairing J Repeat the pairing procedure as described in chapter 3 5 ...

Page 34: ... phone If at some point you wish to remove EasyCall from your phone proceed as follows The thin transparent tape can be easily removed by pulling the transparent strap The thicker tape can be removed by gently pulling EasyCall from the phone ...

Page 35: ...ing care professional Causes EasyCall is unresponsive or there is no indicator light when switching On J EasyCall battery may be dead I see a rapidly blinking blue indicator light on the EasyCall J EasyCall has never been paired and is in pairing mode During Bluetooth pairing my other device is prompting for a code what do I have to enter J The pairing code is required for the initial pairing of E...

Page 36: ...n the phone s Bluetooth menu J Follow the pairing process in this guide J Enable the acoustic ringtones and the vibrating alert on your phone during Bluetooth connection My phone is ringing but the indicator light is not blinking blue and there is no ringing signal through my hearing aids J Bluetooth is disabled in the phone J EasyCall and your phone are not connected to each other J EasyCall is n...

Page 37: ...ids while streaming I have difficulties understanding the phone conversation in a noisy environment J The phone volume is too low J Your hearing aid microphones are set too high J Use the phone buttons to change the volume J Hold the phone with EasyCall within 10cm 4 range of one of your hearing aids J Use the phone volume button to increase the phone volume J Please ask your hearing care professi...

Page 38: ...ng a Skype video call I get audio interruptions J The maximum distance of EasyCall to your hearing aids is 25cm 10 Looking at the screen at the same time is not possible J Make sure the microphone opening is not covered by part of your body clothing or dirt and debris J Bring EasyCall closer to your mouth J Suggest to your callers that they increase the phone volume J For music streaming use Phona...

Page 39: ... J The maximum distance to your cell phone is 3 meters 10ft The charging time is longer than usual J The device is being used during charging J The charger is not providing enough charging current J Whatever the connected device you must keep the maximum distance of 25cm 10 between EasyCall and your hearing aids during a call J To ensure EasyCall is always ready to use never forgotten or lost it i...

Page 40: ...hieve full performance How to reset EasyCall J EasyCall is unresponsive Causes J Charge for at least 3 hours the first time you charge EasyCall J Let a new EasyCall discharge completely three times J Press the EasyCall button for 45 seconds to reset the device this will also delete the paired Bluetooth devices What to do ...

Page 41: ...arranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing and material defects The warranty only comes into force if proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods ...

Page 42: ...mmersion in water or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial number Date of purchase Authorized hearing care professional stamp signature ...

Page 43: ...unications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http www phonak com worldwide locations Australia Supplier Code Number N15398 New Zealand Supplier Code Number Z1285 9 Compliance information ...

Page 44: ...ice not expressly approved by Phonak may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generate...

Page 45: ...ate the receiving antenna J Increase the separation between the device and receiver J Connect the device into an outlet on a circuit different from that to which the receiver is connected J Consult the dealer or an experienced radio TV technician for help Notice 4 Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law 電波...

Page 46: ...l is confirmation by Phonak AG that this Phonak product meets the requirements of the R TTE Directive 1999 5 EC on Radio and Telecommunication Terminal Equipment The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives 10 Information and explanation of symbols Indicates the device manufacturer ...

Page 47: ...s that it is important for the user to pay attention to the relevant warning notices in this user guide MC and radio communications compliance label Australia The device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in this user guide ...

Page 48: ...ndensing Humidity storage 0 to 70 if not in use Humidity operation 85 non condensing Atmospheric pressure 500hPa to 1100hPa Temperature transport and storage 20 to 60 Celsius 4 to 140 Fahrenheit Temperature operation 0 to 40 Celsius 32 to 104 Fahrenheit ...

Page 49: ...tended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners Japanese mark for certified radio equipment...

Page 50: ...t keep this device in a breast pocket If you experience any interference do not use the device and contact the manufacturer of the active implant please note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc Only use hearing aids that have been specially programmed for you by your hearing care professional Changes or modifications to the device...

Page 51: ...ery as this may cause injury and damage the product Dispose of electrical components in accordance with your local regulations by Phonak AG External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG to avoid any electrical shock Using the device its connectors or cables in any way contradictory to t...

Page 52: ...h a rating of 5 VDC min 500mA Caution electric shock Do not insert plug alone into electrical outlets Do not use the device in explosive areas mines or industrial areas with danger of explosions oxygen rich environments or areas where flammable anesthetics are handled or where electronic equipment is prohibited 52 ...

Page 53: ...phone Be careful when carrying it in clothing such as the back pockets of pants Sitting on EasyCall may break it Be very careful not to damage the phone when removing EasyCall from the double sided adhesive tapes Protect the device from excessive moisture bathing swimming heat radiator car dashboard or direct skin contact when sweating workout fitness sport Do not drop the device Dropping onto a h...

Page 54: ...evice and the power supply from dirt and debris Clean the device using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the device Never use a microwave or other heating devices to dry the device The digitally coded inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices It sh...

Page 55: ...y from the interfering device to ensure proper operation Keep the device at least 10cm 4 away from any kind of magnets Do not connect an USB cable exceeding 3 meters 9ft in length to the device When the device is not in use turn it off and store it safely 55 ...

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