Starcraft STARFLYER 2015, User Manual

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SECTION 1 – WARRANTY & SERVICE STARCRAFT TOWABLE
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Contact your dealer at once… Do not wait until you are ready to use your RV.
Your dealer may not be able to service it immediately and/or the repair may
require parts be ordered. The dealer’s service department is busiest on Mondays,
Fridays and before the holidays.
Prepare for the appointment… If you are having warranty work performed, be
sure to have the right papers with you. Take your warranty folder and have your
vehicle information available. Not all the work to be performed may be covered by
the warranty; discuss additional charges with the dealer’s service management.
Prepare a list… Provide your dealer with a written list of specific repairs needed.
It is important that you provide any vehicle repair history to the dealer’s service
manager. Keep a maintenance log of your RV service history. This can often
provide a clue to the current issue.
Be reasonable with your requests… If you leave a list with several items and
you need your RV returned back by a specific time, discuss the situation with the
dealer’s service management and list your items in order of priority. This may
include making a second appointment for work not completed or parts that the
dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please do not be
offended if you are told you cannot watch the work being done. Some insurance
requirements forbid admission of customers to the service area.
Inspect the work performed… Finally, check out the service or repair job when
you pick up your RV. Notify the dealer’s service management immediately of any
dissatisfaction. If you cannot return your RV immediately for repair, make an
appointment as soon as possible.
Please be aware that all repair businesses require notification of any issues with
their repairs within a specified time limit. Make sure you are familiar with your
dealer or RV repair center’s repair policies.
C
USTOMER
R
ELATIONS
Starcraft has empowered its dealers to make warranty and repair decisions. If a
special circumstance occurs that requires information from Starcraft, we have
asked your dealer’s service management to make the contact on your behalf.
This
is why you should always talk to your dealer’s service management first.
Most issues arise from misunderstandings about warranty or service needs. We
recognize that, on some occasions, you will not be totally satisfied with a dealer’s
decision or actions. If this is the case, you should write or call Starcraft Customer
Service. Our hours are Monday–Friday, 8:00 a.m. – 5:00 p.m. EST (closed
holidays).
Please provide the following information:
□ Your name, location and phone number.
□ Your RV 17-digit vehicle identification number (VIN).
□ Your date of purchase.
□ The name of your selling dealer.
o
If different from above, the contact information for the RV repair facility
you are contacting Starcraft to discuss.
□ A detailed description of the concern.
□ If applicable, the component description, serial number and model number.