Troubleshooting
STAR TRAC FITNESS
5 of 11
637-1437 Rev: A
eSpinner “No TV/Poor Picture Quality”
Check if:
swapping the coax cable from a working
nearby unit (if available) resolves the
picture quality issue
the coax cable is connected to the unit
the coax cable is connected to the wall
the coax cable is pinched or bent
between the wall and the unit
the connector used on the coax cable
has a compression connector installed
(see document 637-1415)
there is a signal coming out of the coax
cable and the signal strength is good
(about 5 db)
the TV option is enabled in the setting
(see document 637-1335)
All of these
criteria are met?
Resolve the
criteria that is NOT
met.
Check if the coax cable
that runs inside the
frame has a solid
connection with the coax
cable that comes from
the wall (base of the
unit).
Yes
No
TV works/picture
quality increased?
Issue resolved.
Yes
No
Is there a solid
connection?
Disconnect the
coax cable and
reconnect it again.
No
Check the coax
connection between
the cable that comes
out of the display and
the cable that comes
up from the base.
At the same time
check for damage or if
the cable is bent.
Yes
Did this resolve
the issue?
Reconnect the cable or replace it if
needed due to damage (DISPLAY
coax cable → 740-6976 or NECK coax
cable → 740-6988)
Yes
No
Solid connection
and no cable bent?
No
Check if the display coax
cable has a solid connection
to the tuner card (you need
to open the display to be
able to check that → see
document number 637-1404
for instructions).
Yes
Solid connection?
Reseat the tuner
cards main data
cable and try to
perform a channel
scan.
Yes
Reconnect the
coax cable to the
TV tuner card.
No
Did this resolve
the issue?
No
Did this resolve
the issue?
Make sure you set the
options for the
channel scan to the
correct value. Get the
info from the
customer/AV installer
what type of
broadcast their
system supports and
perform another
channel scan.
No
Issue resolved.
Yes
Did this resolve the
issue?
Replace the tuner card (740-6955
NTSC only). If this does not resolve the
issue replace the display.
If available, swap
displays with a
other unit.
No
Yes
Did this resolve the
issue?
Yes
Yes
No
