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Troubleshooting 

 

 

STAR TRAC FITNESS 

2 of 11 

637-1437  Rev: A 

 

Check the RPM 

cables (black/white)  

running through the 

neck for continuity.

Yes

Issue resolved.

Is there 

continuity?

No

Make sure that the 
following connections are 
solid: The connection 
between the top RPM 
cable (coming out of the 
display), the middle 
extension cable, and the 
connection between the 
extension cable and the 
bottom RPM sensor 
cable.

Yes

Align the RPM 

sensor. Also see 

document 635-4149.

Does the display now 

show cadence?

No

Look for damage and find out which cable is 

damaged (display cable, 740-6964 – RPM 

extension cable, 740-6986 – RPM sensor cable, 

740-6987) & repair or replace it. 

Solid 

connection?

Yes

Quickly tap the two 

contacts on the RPM cable 

connector out of the 

display and see if cadence 

is shown on the display?

Disconnect the 

cable connection 

and reconnect.

No

Do you get 

cadence now?

Do you get 

cadence?

Yes

The display and the 

display RPM cable  are 

OK.

No

Issue resolved.

Yes

Replace the RPM EXTENSION 

cable (740-6986) and the RPM 

SENSOR (740-6987).

No

Replace the DISPLAY RPM 

cable (740-6964). See document 

number 637-1404 for 

instructions.

eSpinner “No RPM”

Symptom

The unit stops the workout 

after 3 minutes because it does 

not detect any flywheel 

movement and/or when 

pedaling there is no cadence 

shown in the information 

window on the screen.

 

 

Summary of Contents for eSPINNER

Page 1: ...play electronic components of the 7140 and 7200 model eSpinners generation 1 and 2 Table of Contents 1 No RPM Cadence Flowchart 2 Power Issues Flowchart 3 Audio Sound Issues Flowchart 4 Poor TV Quality Flowchart 5 TV Issues Flowchart Section I 6 TV Issues Flowchart Section II 7 TV Issues Flowchart Section III 8 Video Instructor Issues Flowchart 9 Touch Screen Issues Flowchart 10 Heart Rate Issues ...

Page 2: ...ble 740 6964 RPM extension cable 740 6986 RPM sensor cable 740 6987 repair or replace it Solid connection Yes Quickly tap the two contacts on the RPM cable connector out of the display and see if cadence is shown on the display Disconnect the cable connection and reconnect No Do you get cadence now Do you get cadence Yes The display and the display RPM cable are OK No Issue resolved Yes Replace th...

Page 3: ...Troubleshooting STAR TRAC FITNESS 3 of 11 637 1437 Rev A ...

Page 4: ...eadphones Did this resolve the issue Replace the display Yes Check audio settings also see document number 637 1328 No Did this resolve the issue Check if the Pigtail Headphone Cable where the headphones get plugged into is pinched or damaged and replace it if needed No Did this resolve the issue Yes Yes Check if the INTERNAL headphone cable that connects into the mother board is pinched or damage...

Page 5: ... connection between the cable that comes out of the display and the cable that comes up from the base At the same time check for damage or if the cable is bent Yes Did this resolve the issue Reconnect the cable or replace it if needed due to damage DISPLAY coax cable 740 6976 or NECK coax cable 740 6988 Yes No Solid connection and no cable bent No Check if the display coax cable has a solid connec...

Page 6: ...TV Related Issues Issue resolved Verify that the TV blocking feature is set correctly also see document 637 1335 Symptom No TV icon when in TV mode Did this resolve the issue Replace the display Yes Re seat the tuner card No Did this resolve the issue Yes No Section I ...

Page 7: ...lve the issue Replace the display Yes Verify if the signal strength coming out of the coax cable is sufficient and if compression connectors are installed also see document 637 1415 If another unit is available swap coax cables No Did this resolve the issue Section II Check all coax cable connections and bypass the coax cable that routs through the neck by plugging it directly into the tuner card ...

Page 8: ...Troubleshooting STAR TRAC FITNESS 8 of 11 637 1437 Rev A ...

Page 9: ... video Instructor mode Did this resolve the issue Replace the display Yes Check the audio settings also see document number 637 1328 No Did this resolve the issue Yes Try a different SD card If possible from another working unit if possible No Did this resolve the issue Yes Check if the software on the display is at least version 1 09 If not upload new software and follow the procedure described i...

Page 10: ...ween the glass and the display plastic Symptom The touch screen does not recognize a touch on the screen or the touch points are out of alignment Did cleaning the screen help Yes Recalibrate the touch screen through the Settings menu document 620 7805 page 41 No Did this resolve the issue Recalibrate the touch screen through the fan reset procedure document 637 1004 Or Yes Replace the display No ...

Page 11: ...nt software on the display is at least version 1 08 If not download software from the support website and follow the uploading instructions see document 637 1315 No Did this resolve the issue Check if the routing of the HR cable going from the HR board to the mother board does not pass any electronic component and the position of the HR board is as instructed in document number 620 7900 No Did thi...

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