Appendix D. Service and Support
60
Stack DVL User Guide
3.
At the time of shipping you should arrange to make
payment via your dealer for the initial inspection fee.
Your goods must be returned to Stack‟s factory in the UK.
The inspection and service process is explained below:
1.
On receipt your goods will undergo an initial inspection
by one of our engineers.
2.
The engineer will attempt to reproduce the reported fault
to assess the complexity of any corrective action:
i) If corrective action can be identified, we will contact
you with details of the repair required and a quotation for
that work.
ii) If corrective action cannot be easily identified, a full
diagnosis and a “Corrective Action Assessment” will be
conducted. We will then contact you to advise the next
course of action and will quote on expected duration and
cost of repairs where applicable.
3.
Once we have received your authorisation to proceed
with the repair, we will complete the work and request
payment. A full final test will be conducted before the
goods are packed ready for shipping.
4.
Once we have confirmation that payment has been
received, the goods will be returned to you.
Cost and Duration of Service
Service and repair work is conducted at Stack‟s factory in the
UK. The cost and duration of the service will depend on:
Your Geographical location.
Whether the goods are covered by a warranty.
The complexity of the repair work required once the
initial inspection has been completed.
Cost and Duration of Inspection
– Your dealer will advise
on the cost of the initial inspection. It is your responsibility
to arrange for the safe shipment of the goods.
The time required to complete any service or repair work
depends on the initial inspection. Upon receiving your
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