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St George PC-EFTPOS i3070, Operating Manual

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St George PC-EFTPOS i3070 Operating Manual Download Page 59

57

PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TROUBLE SHOOTING

Code

Display

Cause/Action

30

FORMAT ERR CALL 
HELPDESK

 

•

Power the terminal off and on and retry the 
transaction

 

•

Contact the Helpdesk whilst the cardholder is 
present to confirm if the transaction has been 
processed correctly

39

WRONG ACCOUNT

 

•

Retry the transaction, selecting a different 
account

 

•

If the transaction is declined again, obtain another 
form of payment

 

•

Advise cardholder to contact card issuer

41

CONTACT CARD ISSUER

 

•

Contact manual Credit Card Authorisations

 

•

Press the option for extension 500

43

CONTACT CARD ISSUER

 

•

Contact manual Credit Card Authorisations

 

•

Press the option for extension 500

51

CANNOT PAY

 

•

Obtain another form of payment

 

•

Advise cardholder to contact card issuer

52

WRONG ACCOUNT

 

•

Retry the transaction, selecting a different 
account

 

•

If the transaction is declined again, obtain another 
form of payment

 

•

Advise cardholder to contact card issuer

53

WRONG ACCOUNT

 

•

Retry the transaction, selecting a different 
account

 

•

If the transaction is declined again, obtain another 
form of payment

 

•

Advise cardholder to contact card issuer

54

EXPIRED CARD
CANNOT PAY

 

•

Check the card expiry date

 

•

Obtain another form of payment

 

•

Advise cardholder to contact card issuer

55

INVALID PIN

 

•

The cardholder has entered the wrong PIN

 

•

Retry the transaction with the correct PIN

56

CONTACT CARD ISSUER

 

•

Obtain another form of payment

 

•

Advise cardholder to contact card issuer

58

INVALID TRANSACTION

 

•

Obtain another form of payment

 

•

Advise cardholder to contact card issuer

235220_ST21532_0611.indd   57

4/07/11   4:43 PM

Summary of Contents for PC-EFTPOS i3070

Page 1: ...PC EFTPOS i3070 Merchant Operating Guide 235220_ST21532_0611 indd 1 4 07 11 4 42 PM...

Page 2: ...ards only 1300 650 977 American Express Authorisations 1300 363 614 JCB Authorisations 1300 363 614 Diners Club Authorisations 1800 331 112 THE FOLLOWING HELP DESK IS AVAILABLE TO YOU MONDAY TO FRIDAY...

Page 3: ...with Cash Transaction 20 5 3 How to Process a Cash Only Transaction 22 5 4 How to Process a Refund 24 5 5 How to Void a Transaction 26 5 6 How to Process a Sale with Tip 28 5 7 How to Process a Tip A...

Page 4: ...Agreement with the Bank 1 1 Merchant Responsibility for Equipment and Materials Provided Imprinters terminals any other hardware or equipment and any unused stationery and promotional materials suppl...

Page 5: ...ems of stationery relating to fall back procedures can be ordered by phone or online on the internet Please place your orders before running your stocks too low Orders will be delivered to you within...

Page 6: ...OS i3070 kit includes an i3070 terminal a detachable power supply and cable an RS232 serial cable DB9 to RJ45 a USB serial cable USB to RJ45 2 2 Keypad Layout 3 def 6 mno 9 wxy 2 abc 5 jkl 8 tuv 1 Q Z...

Page 7: ...Reader The reader where a card is inserted to read the chip 2 3 Connecting the PC EFTPOS i3070 Terminal The PC EFTPOS i3070 terminal can be connected to the PC using either an RS232 serial cable DB9 t...

Page 8: ...EAR NO Press the ENTER key for USB mode 7 Ensure the EFT Client points to the COM port that the USB cable has been connected to so that the pinpad will be detected by the PC The status on the EFT Clie...

Page 9: ...on a clear flat surface close to a mains power outlet and telephone socket The connectors are located underneath the modem as shown 2 Plug the RJ12 phone connector on the curly end of the Y powered c...

Page 10: ...and Telstra Argent Terminal Adaptor ATA This is supplied and installed by Telstra Other equipment required Serial cable DB9 to DB9 DB25 Note the required cable is dependant on the Argent ATA that has...

Page 11: ...quires the use of an internet connection supplied by you and the PC EFTPOS IP Gateway software package supplied by PC EFTPOS It does not require any additional cables or equipment The software is inst...

Page 12: ...s password is a general security password that allows you to restrict access to the VOID function Access to the void function can be limited at your discretion Void passwords will have a default setti...

Page 13: ...ace up with the chip towards the terminal 3 Insert the card as far as it will go into the reader and continue processing the transaction 4 Leave the card in the terminal until prompted to remove it 5...

Page 14: ...d to perform a credit card transaction contrary to the MOTO or ECOM instructions outlined in section 5 8 How to Process a MOTO ECOM Transaction and that transaction is subsequently disputed by the car...

Page 15: ...if no keys are pressed For offline PIN on chip cards the terminal will check the PIN attempt counter and if there is only one attempt remaining a warning will be displayed 4 5 Operating Training Mode...

Page 16: ...e flag on the POS and initiate a transaction PURCHASE X XX PRESENT CARD TRAINING MODE Insert the customer s chip card into the chip card reader Or Swipe the customer s card through the card reader Pro...

Page 17: ...22 JUN 09 16 14 AID A0000000041010 TC AF6702D8211E2290 AMOUNT 2 00 TOTAL AUD 2 00 AUTH 837514 APPROVED 00 CARDHOLDER SIGN HERE X CUSTOMER COPY TRAINING ONLY NOT A VALID TRANSACTION MasterCard 1234 C...

Page 18: ...READY LOGO hh mm dd mm yy Remove the training mode flag on the POS and the terminal is now ready to process live transactions again At the end of training mode all transactions are reset and previous...

Page 19: ...able accounts for the card entered CREDIT X XX PIN AND OR ENTER Where prompted have the cardholder key in their PIN and press Enter or just press Enter1 Refer to section 4 4 for the appropriate PIN en...

Page 20: ...need to be obtained to authorise the transaction The entering of PIN on debit is mandatory 2 If the terminal reads ENTER AUTH ID please refer to section 7 0 where available Before completing the sale...

Page 21: ...23 DATE TIME 23 JUN 09 16 56 AID A0000000041010 TC 244F234AC7FD7547 AMOUNT 28 00 TOTAL AUD AUTH 123456 APPROVED 00 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW...

Page 22: ...agnetic Stripe Card in section 4 2 PUR CASH X XX SELECT ACCOUNT CHQ SAV Have the cardholder select their account type Note Credit is not an option CHEQUE X XX PIN AND ENTER Have the cardholder key in...

Page 23: ...SW 2217 DEBIT 123456 1234 C ACCT TYPE CHEQUE TRANS TYPE PUR CASH TERMINAL ID 28010101 POS REF 123456789876 INV ROC NO 000520 BANK REF 000123 DATE TIME 23 JUN 09 10 45 AMOUNT 13 00 CASH OUT 20 00 TOTAL...

Page 24: ...ipe Card in section 4 2 CASH OUT X XX SELECT ACCOUNT CHQ SAV Have the cardholder select their account type Note Credit is not an option CHEQUE X XX PIN AND ENTER Have the cardholder key in their PIN a...

Page 25: ...NSW 2217 DEBIT 123456 234 C ACCT TYPE CHEQUE TRANS TYPE CASH OUT TERMINAL ID 28010101 POS REF 123456789876 INV ROC NO 000522 BANK REF 000123 DATE TIME 23 JUN 09 10 46 CASH OUT 20 00 TOTAL AUD 20 00 A...

Page 26: ...customer scardthroughthecardreader RefertoSwiping a Magnetic Stripe Card insection4 2 REFUND X XX SELECT ACCOUNT CHQ SAV CR Have the cardholder select their account type CREDIT X XX PIN AND OR ENTER W...

Page 27: ...r code is available in section 9 2 Response Codes Approved Refund Receipt signature required Approved Refund Receipt approved with PIN no signature required MERCHANT COPY ST GEORGE TEST LAB MONTGOMERY...

Page 28: ...the transaction that needs adjustment on the POS and press ACCEPT PASSWORD Key in the void password and press ENTER SCANNING BATCH PLEASE WAIT The terminal will search for the transaction VERIFY VOID...

Page 29: ...AF6702D8211E2290 AMOUNT 73 00 TOTAL AUD 73 00 AUTH 837514 APPROVED 08 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 C ACCT TYPE CREDIT TRAN...

Page 30: ...HASE X XX SELECT ACCOUNT CHQ SAV CR Have the cardholder select their account type Note The terminal will only display the available accounts for the card entered Tips can only be added to transactions...

Page 31: ...tial transaction was approved Hand the customer their copy of the transaction record and their card If the transaction is declined the terminal will display an error message giving the reason An expla...

Page 32: ...ARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 C ACCT TYPE CREDIT TRANS TYPE PURCHASE TERMINAL ID 28010101 POS REF 123456789876 INV ROC NO 00...

Page 33: ...applies even if the original purchase is approved with PIN A signature does not need to be obtained if the receipt shows the original purchase as Approved and no Tip is added TERMINAL DISPLAY PROCEDUR...

Page 34: ...000041010 TC 68A5AD0B8F422FE2 AMOUNT 24 00 TIP TOTAL AUD AUTH 535953 APPROVED 00 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 C ACCT TYPE...

Page 35: ...4 C ACCT TYPE CREDIT TRANS TYPE TIP ADJUST TERMINAL ID 28010101 POS REF 123456789876 INV ROC NO 000580 BANK REF 001065 DATE TIME 23 JUN 09 16 14 AID A0000000041010 TC AF6702D8211E2290 AMOUNT 24 00 TIP...

Page 36: ...ntee that the person whose name appears on the card is making the purchase or that the purchase will not be subject to a chargeback You will be liable for all chargebacks on MOTO ECOM transactions You...

Page 37: ...Codes Approved MOTO Receipt MERCHANT COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 M ACCT TYPE CREDIT TRANS TYPE MOTO PURCH TERMINAL ID 28010101 POS REF 123456789876 INV...

Page 38: ...except by the card issuer or until the authorisation expires TERMINAL DISPLAY PROCEDURE READY LOGO hh mm dd mm yy Initiate a pre authorisation transaction via the POS PRE AUTH X XX PRESENT CARD Ifpre...

Page 39: ...T COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1111 1111 1111 1111 C ACCT TYPE CREDIT TRANS TYPE PRE AUTH TERMINAL ID 28010101 POS REF 123456789876 INV ROC NO 000580 BANK REF...

Page 40: ...Key in the ROC number of the transaction that you are enquiring about on the POS and press ACCEPT SCANNING BATCH PLEASE WAIT The terminal will search for the transaction VERIFY AUTH CORRECT The trans...

Page 41: ...mber of the transaction that needs completing on the POS and press ACCEPT SCANNING BATCH PLEASE WAIT The terminal will search for the transaction VERIFY CHECK OUT CORRECT The transaction details will...

Page 42: ...8 AID A0000000041010 TC FCB4E55B34C5EDCA AMOUNT 26 00 TOTAL AUD 26 00 APPROVED 08 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 C ACCT TYPE...

Page 43: ...card swipe the customer s card through the card reader Refer to Swiping a Magnetic Stripe Card in section 4 2 CREDIT X XX PIN OR ENTER Have the cardholder key in their PIN and press ENTER or just pre...

Page 44: ...582 BANK REF 001234 DATE TIME 23 JUN 09 13 08 AMOUNT 26 00 TOTAL AUD 26 00 APPROVED 08 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1234 C ACCT...

Page 45: ...tlement The terminal will have a default automatic settlement time unless nominated by you at the time of application which can vary by business You as the authorised signatory may contact the EFTPOS...

Page 46: ...AL REFUND 99999 99 NET TOTAL AUD 99999 99 AMEX TOTALS PURCHASE COUNT 999 REFUND COUNT 999 PURCHASE 99999 99 REFUND 99999 99 TOTAL AUD 99999 99 Continued DINERS TOTALS PURCHASE COUNT 999 REFUND COUNT 9...

Page 47: ...ent without resetting the totals TERMINAL DISPLAY PROCEDURE READY LOGO hh mm dd mm yy Initiate a pre settlement via the POS PRE SETTLEMENT PLEASE WAIT The terminal is connecting to the bank and proces...

Page 48: ...OUNT 999 REFUND COUNT 999 PURCHASE 99999 99 REFUND 99999 99 TOTAL AUD 99999 99 AMEX TOTALS PURCHASE COUNT 999 REFUND COUNT 999 PURCHASE 99999 99 REFUND 99999 99 TOTAL AUD 99999 99 DINERS TOTALS PURCHA...

Page 49: ...d TERMINAL DISPLAY PROCEDURE READY LOGO hh mm dd mm yy Initiate a last settlement via the POS LAST SETTLEMENT PLEASE WAIT The terminal is connecting to the bank and processing the last settlement LAST...

Page 50: ...99 DEBIT TOTALS TOTAL COUNT 999 TOTAL AUD 99999 99 CREDIT DEBIT TOTALS TOTAL COUNT 999 TOTAL AUD 99999 99 AMEX TOTALS TOTAL COUNT 999 TOTAL AUD 99999 99 JCB TOTALS TOTAL COUNT 999 TOTAL AUD 99999 99...

Page 51: ...limit you will be required to enter an authorisation number which you can obtain by calling 1300 301 831 Alternatively ask your customer for an alternate means of payment Signature capture is required...

Page 52: ...APPROVED 08 P7 CARDHOLDER SIGN HERE X CUSTOMER COPY ST GEORGE TEST LAB MONTGOMERY STREET KOGARAH NSW 2217 MasterCard 1111 C ACCT TYPE CREDIT TRANS TYPE PURCHASE TERMINAL ID 28010101 POS REF 000000004...

Page 53: ...n the reverse of the card If the signature does not match or you are in any doubt as to the authenticity of the cardholder another form of payment should be sought You must check the to and from dates...

Page 54: ...rs 8 1 CCV Security Codes What is CCV The three or four digit value printed on a payment card used to verify card not present transactions CCV security codes are a way to lessen the risk of fraud and...

Page 55: ...rd above the account number Some cards do not have a CCV Should I Save CCV Security Codes No It is prohibited to store the CCV codes They must remain secret You must not write them down or save them e...

Page 56: ...he terminal 2 Re seat the cable if required 3 Retry the transaction 4 Call the Helpdesk if the problem persists Terminal not reading cards 1 Re insert swipe the card as per instructions in section 4 0...

Page 57: ...ME 23 JUN 09 11 35 AID A0000000041010 TC 244F234AC7FD7547 AMOUNT 20 00 TOTAL AUD 20 00 AUTH 182126 APPROVED 00 Remember to always check the receipt to verify if a transaction has been approved Where y...

Page 58: ...ed 03 INVALID PPID Contact the Helpdesk 04 CONTACT CARD ISSUER Obtain another form of payment Advise cardholder to contact card issuer 05 CANNOT PAY Obtain another form of payment Advise cardholder to...

Page 59: ...n another form of payment Advise cardholder to contact card issuer 52 WRONG ACCOUNT Retry the transaction selecting a different account If the transaction is declined again obtain another form of paym...

Page 60: ...dholder to contact card issuer 91 ISSUER NOT AVAILABLE Bank is unavailable retry the transaction If the transaction is declined again follow manual fall back procedures as explained in section 7 2 94...

Page 61: ...ED SYSTEM ERROR Retry the transaction Contact the Helpdesk if the problem persists Z1 CANNOT PAY Obtain another form of payment Z3 ISSUER UNAVAILABLE Obtain another form of payment Z4 CANNOT PAY Obtai...

Page 62: ...communication with the host has been lost Manual Fall Back The use of a manual click clack imprinter as a back up when an electronic terminal is not working Merchant ID Number An eight digit number us...

Page 63: ...This page has been left blank intentionally 235220_ST21532_0611 indd 61 4 07 11 4 43 PM...

Page 64: ...tpac Banking CorporationABN 33 007 457 141AFSL 233714ACL 233714 Information contained in this brochure was correct at the time of printing June 2011 and is subject to change ST21532 06 11 235220_ST215...

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