34
PC-EFTPOS i3070 MERCHANT OPERATING GUIDE – TRANSACTION PROCEDURES
5.8 How to Process a Mail/Telephone Order/e-Commerce Transaction.
Transactions initiated by mail or telephone are known as
MOTO
(Mail Order or Telephone
Order) transactions.
ECOM
(Electronic Commerce) transactions are those initiated over
the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as the
cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact the EFTPOS
Helpdesk on 1300 650 977.
Note:
•
Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM
transactions.
•
An authorisation of a MOTO or ECOM transaction only establishes that the funds are
available in the cardholder’s account and that the card has not been reported lost or stolen. It
does not guarantee that the person whose name appears on the card is making the purchase
or that the purchase will not be subject to a chargeback.
•
You will be liable for all chargebacks on MOTO/ECOM transactions.
•
You must retain all merchant receipts for at least eighteen months from the transaction date.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm dd/mm/yy
Initiate a MOTO or ECOM transaction via the POS.
ENTER CCV
ON POS
This message will be displayed if the CCV was not
entered when the transaction was initiated via the POS.
Key in the CCV on the POS and press
ACCEPT
. Or, if
the CCV is not available, just press
ACCEPT
.
If
CANCEL
is selected the terminal will return to the idle
state.
Note:
CCV is described in section 8.0, Minimising
Fraud.
CREDIT
$X.XX
PRESS ENTER
Confirm the transaction amount and press
ENTER
.
CREDIT MOTO
PROCESSING
The terminal is connecting to the bank and processing
the transaction.
CREDIT MOTO
APPROVED
This message will be displayed if the transaction is
approved.
235220_ST21532_0611.indd 34
4/07/11 4:43 PM
