6
a.
Unburned fuel in the burnpot means the fire went out before the auger quit
feeding.
This could be due to a power Failure. If this is the case and the Stove is still hot when the
power comes back on, the feed system will resume. If the fire had gone out in the pot, the
feed would continue to run until the Proof of Fire switch dropped out and shut the Stove
down.
The result would be unburned pellets in the burn pot.
Too much Combustion Air on the low setting.
Adjust the air damper or the combustion fan
voltage. If the fuel burns up too quickly when burning on low, the fire will eventually go out. If
this is the case the unit will again continue to feed fuel until the Proof of Fire switch dropped out
and shut the Stove down.
The result would be unburned pellets in the burn pot.
b.
If all the fuel is burned up means the auger quit feeding fuel while there was
still a fire in the burnpot. Check to see if there is fuel in the hopper. If the hopper
is empty, fill the hopper and re-light the Stove.
If there is fuel in the hopper check to see if there is an obstruction in the auger system or
if the auger set screw is loose.
Solution:
Remove obstruction and re-light the Stove or tighten the setscrew on the auger
shaft.
5.
My Stove isn’t burning and the #4 LED light is blinking.
This means the high Limit has shut
the Stove down. The Convection Blower could be defective or may need cleaning. The high limit
switch may be also defective. It is best to call your dealer for support when trying to troubleshoot
the High Limit Switch. Do not use your Stove if the High Limit switch frequently trips.
6.
I
turned the Stove on with the On/Off switch and nothing happens.
First check to see if the
Stove is plugged in and the receptacle has power to it.
Solution:
Check the fuse on the back of the control board. Replace with a 125 Volt, 5 Amp
fuse.
7
.
Why is my glass dirty?
Normal operation of your St. Croix Stove will produce a light build-up
on the glass that wipes off with a dry paper towel. However extended burning on the low setting
only will produce a tan color. These types of build-up on the glass are normal. A heavy black
build-up on the glass could indicate a problem.
Solution:
Adjust the combustion air damper or combustion fan voltage. If this doesn’t seem
to help, make sure the clean out cover plates are installed in the Stove. It also
could be an indication that the Stove is getting plugged and needs a good
cleaning. Refer to the section in the manual that covers the Daily, Periodic and
Yearly Maintenance of the Stove.
