Sprint TX340G, User Manual

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TX340G User Manual
Troubleshooting
Problem: I Can’t Place a Call
1. Check the Terminal’s Power LED to make sure the Terminal is ON.
2. Check the antenna to make sure it is tightly connected to the Terminal.
3. Check the phone cord to make sure it is properly connected between
the Terminal’s RJ-11 port and the Telephone’s RJ-11 port.
4. In case that the telephone isn’t functioning properly, try connecting the
Terminal to a different telephone.
5. If you perform all of the above steps and still can’t make a call, contact
your service provider.
Problem: I Can’t Receive a Call
1. Check the handset to make sure it is placed properly on the cradle.
2. Check the Terminal’s Power LED to make sure the Terminal is ON.
3. Check the antenna to make sure it is tightly connected to the Terminal.
4. If you perform all of the above steps and still can’t receive a call,
contact your service provider.
Problem: No Power
1. Make sure the power adapter (or External Power Supply) is securely
connected between the electrical outlet and the Terminal.
2. Make sure a back-up battery is properly connected to the Terminal.
(Refer to Basic Installation section, Page 9)
3. When using in battery-only mode, make sure the back-up battery is
fully charged. To view the charge level, check the Terminal’s power LED.
(Refer to LED Indicators section, Page 14)
4. Make sure the power switch is in the ON position. The power switch is
located on the back side of the Terminal.
Problem: No Signal
If you don’t hear any dial tone through the handset and RSSI (Received
Signal Strength Indication) LED is OFF,
1. Check the Terminal’s Power LED to make sure it is ON.
2. Make sure your telephone is operational.
3. Make sure the antenna is tightly connected to the Terminal.
If the Terminal is powered on and the antenna is properly connected to
the Terminal but you still don’t hear a dial tone or see a light on the RSSI
LED, contact your service provider.