Appendix
53
Appendix
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common device issues.
Check Here First
Question
: Unable to connect via Wi-Fi (WLAN)
Answer 1
: Check whether the mobile broadband device is properly connected to the computer or
other external device.
Answer 2
: If a WPS (Wi-Fi Protected Setup) connection fails, see the Wi-Fi device user guide. If
you're still unable to connect, set up the mobile broadband device Wi-Fi connection manually. See
[xxxxx].
Answer 3
: To connect a WPS Pin-specified Wi-Fi device, check whether the correct PIN has been
used. For details, see [xxxxx].
Answer 4
: If OPEN WEP is the security method being used, check whether the correct WEP key is
entered. If the WEP key is unknown, see [xxxxx] to reset the WEP key and reconnect the device.
Answer 5
: Check whether the correct WPA key is set. If the WPA key is unknown, see [xxxxx] to rset
the mobile broadband device or see the WLAN Initialization Sticker to reset the WPA key, and then
reconnect the device. WPA/WPA2 security may not be supported depending on the Wi-Fi device. See
the Wi-Fi device user guide for information.
Question
: Computer does not recognize the mobile broadband device.
Answer 1
: Check whether the mobile broadband device is properly connected to the computer or
other external device.
Answer 2
: Remove the mobile broadband device from the PC, restart the PC, and then reconnect the
mobile broadband device.
Answer 3
: For Windows 8, follow these steps to confirm proper the mobile broadband device
installation.
Open desktop window > Explorer > right-click
Computer
>
Properties
>
System Properties
>
Hardware
>
Device Manager
, and then check that [xxxxx] is shown.
Answer 4
: For Windows 7 and Windows Vista, follow these steps to check that the mobile broadband
device is properly connected.
Right-click
Computer
>
Properties
>
Advanced system settings
>
User Account Control
>
System Properties
>
Hardware
>
Device Manager
, and then check that [xxxxx] is shown.
