Spotwave spotcell 100, User Manual, Page: 3 / 60

Technical Support
SpotCell
TM
serial numbers must be available to authorize technical support and/or to establish a
return authorization for defective units. The serial numbers are located on the back of the Coverage
Unit (CU) and the Donor Unit (DU), as well as on the box in which they were delivered. Additional
support information may be obtained by accessing the Spotwave Wireless Inc. website at
www.spotwave.com
. To contact support by telephone, call your local Spotwave vendor; or if you
are unable to reach your vendor, contact Spotwave Wireless at
1-877-610-9586
.
Important Safety Information
Warning! For your safety, beware of power lines and ensure appropriate safety measures are
maintained at all times during the installation of the SpotCell equipment. If equipment not shipped
with the SpotCell system is to be used during installation or mounting, follow all equipment
manufacturer’s instructions in proper use to ensure injury is avoided.
The DU and CU of the SpotCell are low power transmitters. As with a cell phone antenna, avoid
unneccessary contact with the front of the units when they units are operating. Mount the units in a
location where people will not approach within 1 meter of the front of the DU and 20 centimeters in
front of the CU.
When deploying the extended coverage antenna, there must be a minimum separation of 10 cm
between the main CU and the extended coverage antenna with the antennas facing in opposite
directions. The extended coverage antenna should be mounted in locations where people will not
approach within 20 cm in front of the antenna
This manual outlines installation instructions and the appendix offers practical safety tips (see
Appendix E entitled ‘Safety Hints’).
If you are not sure about a safe installation, do not attempt to install it yourself. Call a professional
installer for help.
LIMITED WARRANTY AND LIMITATION OF LIABILITY:
1 . What is Covered and for How Long? Spotwave Wireless Inc. ("Spotwave") warrants to the original Purchaser that the Spotwave SpotCell System (the
"System") is free from defects in material and workmanship under normal use and service for a period of 12 months from the date of shipment from Spotwave
(the "Limited Warranty Period").
2 . What is not covered? This Limited Warranty is conditioned upon proper use of the System by the Purchaser. This Limited Warranty does not cover (and
will become null and void in the event of): (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or
electromechanical stress, modification of the System or any part thereof, or cosmetic damage; (b) removal, alteration or defacing of the serial number or other
identifying marks on the System; (c) all plastic surfaces and other externally exposed components that are scratched or damaged due to normal use; (d)
malfunctions resulting from the use of the System in conjunction with accessories, products or (ancillary) or peripheral equipment not provided by Spotwave;
or (e) defects or damage from unauthorized or improper testing, operation, maintenance, installation, servicing or adjustment of the System. Any repairs or
replacements provided by Spotwave outside of the Limited Warranty Period (including repairs to or replacement after the end of the Warranty Period), or in
excess of the services provided during the Limited Warranty Period, will subject to Spotwave's then prevailing rates.
3 . What are Spotwave's Obligations and how do you make a claim? During the Limited Warranty Period, Spotwave will repair or replace, at Spotwave's sole
option, without charge to Purchaser, any defective component of the System, provided that the System is returned promptly upon discovery of the defect
and during the Limited Warranty Period. To obtain service, Systems must be returned to an authorized service facility in the original packaging or packaging
adequate for shipping, accompanied by Purchaser's sales receipt or comparable substitute proof of sale showing the date of purchase and the serial number
of the System. A valid RMA is required prior to any return.
To locate your nearest authorized service facility, call Spotwave Customer Service at 1-877-610-9586. Spotwave may, at Spotwave's sole option, use rebuilt,
reconditioned, or new parts or components when repairing any System or replace a System with a rebuilt, reconditioned or new System. Repaired Systems