1.800.732.0144
SPORTDOG.COM
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FREQUENTLY ASKED QUESTIONS / TEK-V1.5LT
Once my dog is trained and has
been obeying my commands, will
my dog have to continue to wear
the GPS E-Collar Module?
Your dog may need to wear the collar from time to time for
reinforcement. Also, many hunters keep the collar on their dog(s) while
hunting for maximum control.
Is the static stimulation safe for
my dog?
While the continuous and/or momentary static stimulation may be
unpleasant, it is harmless to your dog. Electronic training devices require
interaction and training from the owner to achieve desired results.
How long can I continuously
deliver static stimulation to my
dog?
The maximum amount of time you can press the Continuous Static
Stimulation Button and deliver static stimulation to your dog
continuously is 10 seconds. After 10 seconds, the Handheld Device
will “time-out,” and the Continuous Static Stimulation Button must be
released and pressed again.
What do I do if my dog’s neck
becomes red and irritated?
This condition is due to the Contact Points irritating the skin.
Discontinue use of the GPS E-Collar Module for a few days. If
the condition persists beyond 48 hours, see your veterinarian. Once
the skin returns to normal, resume use, and monitor the skin condition
closely.
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not,
please contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com
PROBLEM
SOLUTION
My Handheld Device does not turn
on.
Check to make sure the unit was properly charged. Refer to “TO
CHARGE THE HANDHELD DEVICE” on page 14.
My GPS Collar / GPS
E-Collar Module does not turn on.
Refer to “TO CHARGE THE GPS COLLAR / GPS E-COLLAR
MODULE” on page 10.
The GPS Collar / GPS
E-Collar Module is not responding to
the Handheld Device.
Make sure the GPS Collar / GPS E-Collar Module have been
charged. They will charge in two hours. Verify the GPS Collar / GPS
E-Collar Module has been turned on. Refer to “PREPARE THE
GPS COLLAR / GPS E-COLLAR MODULE” on page 10.
I cannot get my compass to
calibrate.
Always calibrate the compass outdoors. Refer to the “TO CALIBRATE
THE COMPASS” on page 15.
My dog is not showing up on the
tracking screen.
Use the Menu Selection Pad on the Tracking Screen to set the scale to
AUTO.
I am unsure how to set the
declination angle.
Refer to the “TO SET THE MAGNETIC DECLINATION ANGLE” section for
more information on page 16.
My Handheld Device conflicts with
another handheld or similar device.
Refer to “TO CHANGE THE USER ID” on page 28.
My GPS Collar is experiencing
outside interference.
Refer to “TO CHANGE THE GPS CHANNEL” on page 28.
My E-Collar Module is experiencing
outside interference.
Refer to “TO CHANGE THE E-COLLAR CHANNEL” on page 28.
TROUBLESHOOTING / TEK-V1.5LT
My dog is not responding when I
press a static stimulation button.
• Check to see if the GPS E-Collar Module has been
turned on. Make sure the collar is paired to your Handheld Device
(see page 17).
• Check to see if your system is in Tracking Only mode. From the
Settings Screen, select General > Track & Train to ensure the
E-Collar Module is enabled.
• Check to see if the E-Collar is enabled for the collar and dog. From
the My Collars Screen, select the collar color. Ensure E-Collar is
set to Yes. From the My Dogs Screen, select the dog name. Ensure
E-Collar is set to Yes.
• If your range has reduced from the first time you have used it,
please check to see if the battery is low in either the Handheld
Device or GPS E-Collar Module.
• Many factors can impact the range you have with the TEK Series 1.5
GPS Tr E-Collar System. For a list of these factors, please
refer to “HOW THE SYSTEM WORKS” on page 5.
• You can verify the GPS E-Collar Module is delivering static
stimulation to your dog by placing the test light, enclosed in your
kit, on the Contact Points. Please refer to the “TEST LIGHT TOOL
INSTRUCTIONS” section on page 10.
• Increase the static stimulation level. Refer to “TO FIND YOUR DOG’S
RECOGNITION LEVEL” on page 20.
• Make sure the Contact Points are placed snugly against your dog’s
skin. Refer to “FIT THE GPS E-COLLAR MODULE” on
page 13 for more information.
• You may need to switch to the longer Contact Points included with
your system or trim the hair beneath the Contact Points.
• If you notice your operating time dropping to about half the original
time, your GPS E-Collar Module battery needs to be
replaced; contact the Customer Care Center.
