14 1-800-732-0144
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not, please
contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com.
My dog is not responding when I press a
button.
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is flashing.
• If your range has reduced from the first time you have used it, please
check to see if the battery is low in either the Remote Transmitter or
Collar Receiver.
• Many factors can impact the range you have with your system. For a list
of these factors, please refer to “How the System Works”.
• You can verify the Collar Receiver is delivering static stimulation to your
dog by placing the test light, enclosed in your kit, on the Collar Receiver.
Please refer to the “Test Light Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity Level for
Your Dog” for more information.
• Increase the Static Stimulation Range. Refer to “Changing Static
Stimulation Ranges” for more information.
• Make sure the Collar Receiver’s Contact Points are placed snugly
against your dog’s skin. Refer to “Fit the Collar Receiver” for more
information.
• You may need to switch to the longer Contact Points included with your
system or trim the hair beneath the Contact Points. Never shave the
dog’s neck.
• If you notice your operating time dropping to about half the original
time, your Collar Receiver battery needs to be replaced. Contact the
Customer Care Center to purchase a new one.
The Collar Receiver will not turn on.
• Make sure the Collar Receiver has been charged. The Collar Receiver
will charge in 2 hours.
The Collar Receiver is not responding to
the Remote Transmitter.
• Make sure the Remote Transmitter has been charged. The Remote
Transmitter will charge in 2 hours.
• Verify the Collar Receiver has been turned on and the Indicator Light is
flashing. Refer to “Turning the Collar Receiver On and Off.”
• Refer to “Match the Collar Receiver and Remote Transmitter.”
TEST LIGHT INSTRUCTIONS
NOTE: If the Test Light does not flash, recharge the battery and re-test. If the Test Light still does not flash, contact
the Customer Care Center at 1-800-732-0144.
1. Turn on the Collar Receiver.
2. Hold the Test Light Contacts to the Contact Points.
3. Press a Static Stimulation Button on the Remote Transmitter.
4. The Test Light will flash.
NOTE: At higher Static Stimulation Levels, the Test Light will flash brighter.
5. Turn off the Collar Receiver.
Save the Test Light for future testing.
