33
Problem
Problem
Problem
Problem
Causes
Causes
Causes
Causes
Solution
Solution
Solution
Solution
The
phone
cannot
be
switched on
•
Check if the battery power has
been used up completely.
•
Did you press the End Key for
adequate time?
•
Have you inserted the battery
properly?
•
Charge the battery
•
Press the power on key for
about 1 second.
•
Please remove and re-install
the battery and turn on the
phone.
SIM
card
error
•
SIM
card
malfunction
or
damage.
•
SIM
card
is
not
inserted
properly.
•
Take the SIM card to your
service provider for testing.
•
Insert the SIM card properly.
Unable
to
make calls
•
Has
the
signal
bar
disappeared?
•
Is the phone number entered
by you is correct?
•
Move to a place with strong
signal.
•
Please re-check whether the
number entered by you is
correct or not.
You cannot
answer
incoming
calls.
•
You have activated the call
barring feature.
•
Go to Settings > General call
settings > MASTER SIM card
/SLAVE
SIM
card
call
settings > Call Barring/Line
Switching, and then select
Cancel All/Line1.
Fail
to
connect
to
the
network.
•
Weak signals.
•
Invalid UIM card.
•
Please try and move to a
location with strong signal
and try connecting to the
network again
•
Please ensure that you have
a
valid
UIM
card.
Please
contact
your
network
provider
for
further
information.
Poor
reception.
•
The network signal is too weak
at your current location, for
example, in a basement or
near a tall building, because
wireless transmissions cannot
effectively reach it.
•
The network is busy.
•
You are too far away from a
base station of your service
provider.
•
Move to a location where the
network
signal
can
be
properly received.
•
Avoid using the phone at
such time, and try
again
after waiting for a while.
•
You can request for a service
area map from your service
provider.
