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please visit our website at www.horizonhobby.com, submit a Product Support In-
quiry, or call the toll free telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support representative.
Inspection or Services —
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional protec-
tion. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is ac-
cepted at our facility. An Online Service Request is available at http://www.hori-
zonhobby.com/content/service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements —
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty con-
ditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service —
Should your service not be covered by warranty,
service will be completed and payment will be required without notifica-
tion or estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are avail-
able upon request. You must include this request with your item submitted
for service. Non-warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight. Horizon accepts
money orders and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for ar-
ranging return shipment of the un-serviced Product, through a carrier
of the sender’s choice and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from notification, after
which it will be discarded.
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