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enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry,
or call 877.504.0233 toll free to speak to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Ser-
vice Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Service Request is
available at http://www.horizonhobby.com/content/_service-center_render-
service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submit-
ting your product for service. When calling Horizon, you will be asked to pro-
vide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales re-
ceipt verifying the proof-of-purchase date.
Provided warranty conditions
have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be
completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase
cost.
By submitting the item for service you are agreeing to payment of the
service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
NOTICE: Horizon service is limited to Product compliant in the country
of use and ownership. If non-compliant product is received by Horizon
for service, it will be returned unserviced at the sole expense of the
purchaser.
