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Speedtouch 510v4, User Manual

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Speedtouch 510v4 User Manual Download Page 64

Chapter 4

SpeedTouch™ Web Interface

E-DOC-CTC-20050429-0095 v1.0

56

4.5.1 Remote Assistance

Enabling Remote

Assistance

This page allows you to make your SpeedTouch™ accessible for remote support.

To use remote assistance:

1

If needed, type a password in the 

Password

 box.

2

Click 

Enable Remote Assistance

.

3

Pass the information listed under:

URL

Username

Password

to your technical support, in order for them to be able to access your 
SpeedTouch™.

4

The remote assistance session ends:

If the technical support disables remote assistance.

After 20 minutes of inactivity, or after a reboot, remote management.

!

You must be connected to the Internet to be able to enable remote 
assistance.

Once the technical support is connected, no other connections are 
possible.

Summary of Contents for 510v4

Page 1: ...SpeedTouch 510v4 Residential ADSL Gateway User s Guide Release R4 3...

Page 2: ......

Page 3: ...SpeedTouch 510v4 User s Guide R4 3 1...

Page 4: ...r countries UNIX is a registered trademark of UNIX System Laboratories Incorporated Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other...

Page 5: ...ED Behaviour 8 1 3 How to Access your SpeedTouch 10 1 3 1 Access via the Web Interface 11 1 3 2 Access via CLI 12 1 3 3 Access via FTP 14 1 3 4 Remote Assistance 17 2 Local Network Setup 19 3 Internet...

Page 6: ...to Factory Defaults 47 4 3 7 Event Logs 48 4 3 8 Update 49 4 4 Broadband Connection 50 4 4 1 Connectivity Check 51 4 4 2 DSL Connection 52 4 4 3 Internet Services 53 4 4 4 Internet Service Settings 5...

Page 7: ...P 70 4 6 4 Interfaces 71 4 6 5 Interface Settings 72 4 6 6 DHCP Pool 73 5 Software Upgrade 75 5 1 Upgrade Wizard on Setup CD 76 6 Troubleshooting 79 6 1 General SpeedTouch Troubleshooting 80 6 1 1 Eth...

Page 8: ...Contents E DOC CTC 20050429 0095 v1 0 iv...

Page 9: ...tation and software updates THOMSON continuously develops new solutions but is also committed to improve its existing products For more information on THOMSON s latest technological innovations docume...

Page 10: ...About this User s Guide E DOC CTC 20050429 0095 v1 0 2...

Page 11: ...re information on how to set up your SpeedTouch installation and wiring and how to do a first Internet connection setup refer to the provided Installation and Setup Guide Contents This User s Guide wi...

Page 12: ...CTC 20050429 0095 v1 0 4 1 1 SpeedTouch Features Introduction Your SpeedTouch offers you a wide range of outstanding features In this section you will find a comprehensive overview of the Hardware Sp...

Page 13: ...ADSL ISDN variant Physical interfaces WAN One RJ 11 port for ADSL POTS or ADSL ISDN connection LAN Depending on the variant you purchased your SpeedTouch is equipped with A single RJ 45 port for Ethe...

Page 14: ...Static routing automatic routes PPP LAN IP address multi homing Services UPnP with NAT traversal capability enables game technologies Xbox live Direct X and many others enables conferencing functions...

Page 15: ...t Multi level user protection Event logging DHCP server client and relay DHCP to PPP spoofing DNS server client and relay Time synchronization SNTPv1 SNTPv2 SNTPv3 and SNTPv4 System logging SNMPv1 age...

Page 16: ...Power On Self Test POST Indicator Description Logo Name Colour State Power System Off Power off Green On Power on normal operation DSL WAN Off No DSL line Amber Flashing DSL line synchronisation pendi...

Page 17: ...g on the SpeedTouch product you are using a second LED A may be provided to indicate the 10 100Base T selection Indicator Description Name LED Status A Optional Integrity Activity Off No connection on...

Page 18: ...nformation see 1 3 1 Access via the Web Interface on page 11 Command Line Interface CLI Fine tune your SpeedTouch configuration For more information see 1 3 2 Access via CLI on page 12 File Transfer P...

Page 19: ...54 3 As a result the SpeedTouch Home page appears from where you can navigate to all the configurable aspects of the SpeedTouch For more information on the web pages see 4 SpeedTouch Web Interface on...

Page 20: ...session This requires that TCP IP connectivity exists between the host from which the Telnet session is opened and the SpeedTouch Your SpeedTouch and the connected PC must have an IP address in the sa...

Page 21: ...ndows XP for instance 1 On the Windows task bar click Start 2 Select All Programs Accessories Command Prompt In the Command Prompt window At the prompt type telnet followed by the IP address of your S...

Page 22: ...ur SpeedTouch default is 192 168 1 254 3 Enter your SpeedTouch security user name and password 4 The example below shows an FTP session to the SpeedTouch file system File system structure The structur...

Page 23: ...write dl read write Command You can use to cd access another directory than the one currently open Example ftp cd dl dir list the directory files Example ftp dir bin set the transfer mode to binary ha...

Page 24: ...LI Reference Guide Turn on the hashing option to see the progression of the file transfer At the ftp prompt type hash and press Enter home doejohn 1 ftp 192 168 1 254 Connected to 192 168 1 254 220 In...

Page 25: ...ote Assistance 3 Click Enable Remote Assistance 4 Provide the following parameters to your helpdesk URL the HTTPS link User name Password 5 Your ISP is now able to access your SpeedTouch via the secur...

Page 26: ...Chapter 1 Your SpeedTouch E DOC CTC 20050429 0095 v1 0 18...

Page 27: ...ariants feature 10 100Base T auto sensing MDI MDI X Ethernet ports you can use any type of full wired LAN cable to connect your equipment Standard wiring procedure Use the LAN cable provided to wire y...

Page 28: ...s 1 Go to the SpeedTouch web pages 2 In the menu select Home Network Devices 3 Click the name of your device or if the device s settings haven t been personalised yet click the MAC address of the devi...

Page 29: ...service profile you selected to configure the SpeedTouch and should correspond with the Service Provider s requirements If your ISP provides PPPoE for instance you should configure PPPoE More informa...

Page 30: ...iour over the virtual Ethernet segment To be able to use a broadband dial in application on your computer for connecting to the Internet the SpeedTouch needs to be configured for Bridged Ethernet or R...

Page 31: ...uter and browse to the SpeedTouch web pages see 1 3 1 Access via the Web Interface on page 11 for more information By default the SpeedTouch shows you the Home page 2 Click Connect at the appropriate...

Page 32: ...session To close an active PPP connection 1 Go to the SpeedTouch Home page 2 Click Disconnect at the appropriate broadband connection As a result the SpeedTouch s embedded PPP dial in client will clo...

Page 33: ...page 84 UPnP must be enabled on your SpeedTouch To enable UPnP see 4 5 2 Game Application Sharing on page 57 Starting an Internet session Proceed as follows 1 In the Windows task bar click Start 2 Sel...

Page 34: ...lows 1 In the Windows task bar click Start 2 Select Settings Control Panel Network and Internet Connections Network Connections 3 In the Network Connections window right click the Internet Connection...

Page 35: ...On the Start menu click Settings Control Panel 2 The Control Panel window appears Go to Network and Internet Connections Network Connections 3 In the Network Tasks menu click Create a new connection...

Page 36: ...on will be available to any user or only to yourself 9 Fill in the Internet account information This information should be provided by your service provider 10 At the end of the configuration the foll...

Page 37: ...ISP 2 The Connect YourISP window appears 3 If requested enter user name and password for your user account at the Service Provider 4 Click Connect 5 As soon as the connection is established the Connec...

Page 38: ...n the Start menu point Connect To and click the name of the connection you ve created for example YourISP 2 The YourISP Status window appears 3 Click Disconnect 4 The connection is released As a resul...

Page 39: ...n the Apple menu click System Preferences 2 In the System Preferences window click the Network icon 3 The Network window appears Make sure Built in Ethernet is selected in the Show list and click the...

Page 40: ...n open your web browser and surf the Internet Terminating a broadband Internet session Proceed as follows 1 Click the Internet Connect dockling 2 The following window appears Make sure Built in Ethern...

Page 41: ...terface to the software installed on the device It allows easy setup and management of the SpeedTouch via your web browser form any PC connected to the SpeedTouch See 1 3 1 Access via the Web Interfac...

Page 42: ...CTC 20050429 0095 v1 0 34 4 1 Navigation Navigation components The SpeedTouch web interface consists of following components Menu Language Bar Navigation Bar Notification Area Tasks Menu Tasks Naviga...

Page 43: ...es basic information on the SpeedTouch Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to assign games or applications to a device and secure your Inter...

Page 44: ...0429 0095 v1 0 36 4 1 2 Language Bar Language bar The language bar is located under the SpeedTouch logo and allows you to change the language of the SpeedTouch web interface The language bar will only...

Page 45: ...change your password or switch to another user View the current position on the SpeedTouch web interface Get context related Help information Display level Depending on the page you are viewing follo...

Page 46: ...ion area The notification area is located under the Navigation Bar and is used to display Error messages indicated by a red traffic light Warnings indicated by an orange traffic light Information indi...

Page 47: ...ce E DOC CTC 20050429 0095 v1 0 39 4 1 5 Tasks Tasks To allow a swift configuration of your SpeedTouch some pages may offer you a number of related tasks These tasks will guide you to the page where y...

Page 48: ...nterface E DOC CTC 20050429 0095 v1 0 40 4 2 Home SpeedTouch home page The SpeedTouch home page gives you a short overview of all the configurable aspects of the SpeedTouch SpeedTouch Broadband Connec...

Page 49: ...v1 0 41 4 3 SpeedTouch The SpeedTouch menu The SpeedTouch menu consists of following items Information Configuration Event Logs Update The SpeedTouch page The SpeedTouch page gives you some basic info...

Page 50: ...Touch Web Interface E DOC CTC 20050429 0095 v1 0 42 4 3 1 Information Information The Information page summarizes important information on your SpeedTouch You may need this information when you contac...

Page 51: ...Wizard This wizard helps you configure your SpeedTouch Internet connection To configure the SpeedTouch using the SpeedTouch Easy Setup wizard 1 On the left menu click SpeedTouch 2 In the Pick a task...

Page 52: ...start Accessing the Restart page Proceed as follows 1 On the left menu click SpeedTouch 2 In the Pick a task list click Restart Restarting your SpeedTouch Proceed as follows 1 Click Yes restart my Spe...

Page 53: ...he current configuration If you want to Reconfigure your SpeedTouch Click Configuration Wizard under Service Configuration For more information see 4 3 2 SpeedTouch Easy Setup on page 43 Configure the...

Page 54: ...the Pick a task list click Save or Restore Configuration Saving your current configuration Proceed as follows 1 Click Backup Configuration Now 2 Click Save 3 Choose a location to save your backup file...

Page 55: ...changes will be deleted Accessing the Reset to Factory Defaults page Proceed as follows 1 On the left menu click SpeedTouch 2 In the Pick a task list click Return to Factory Default Settings Resetting...

Page 56: ...ble gives you an overview of the latest event logs that have been recorded since power on The first column of the table indicates the importance of the event log The Category list allows you to filter...

Page 57: ...you to View System Information View information on the current System Firmware Update your SpeedTouch from a remote server Use this option if you want to have yourSpeedTouch check on the internet for...

Page 58: ...items DSL Connection Internet Services The Broadband Connection page The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch Click View more to...

Page 59: ...ck Broadband Connection 2 In the Pick a task list click Check connectivity to the Internet Checking you Internet Connectivity Proceed as follows 1 In the Internet Service to Check list click the Inter...

Page 60: ...Web Interface E DOC CTC 20050429 0095 v1 0 52 4 4 2 DSL Connection Overview Click Overview to view brief information on your DSL connection Details Click Details to view a more detailed information on...

Page 61: ...on The Internet Services page displays information on your Internet Connection s To view more detailed information on a specific connection click the View more link of the corresponding connection If...

Page 62: ...he internet service you want to view Overview The Overview page gives you basic information on the selected Internet Service Details The Details page gives you more detailed information on the selecte...

Page 63: ...games that you run in your private network towards the internet Firewall Allows you to configure the security level of the SpeedTouch firewall Dynamic DNS Allows you to assign a DNS host name to your...

Page 64: ...k Enable Remote Assistance 3 Pass the information listed under URL Username Password to your technical support in order for them to be able to access your SpeedTouch 4 The remote assistance session en...

Page 65: ...m the Internet Configure The Configuration page allows you to Select Use UPnP to enable UPnP on the SpeedTouch Select Use Extended Security to only allow the creation of port maps Assign a game or app...

Page 66: ...task list click Modify a game or application The Defined Games Applications page This page gives you an overview of the games and applications defined on your SpeedTouch Each game or application can...

Page 67: ...ically assigned using an outgoing trigger Configure Under Game or Application Name you can Change the name of the game or application Game or Application Definition you can Change the TCP UDP port def...

Page 68: ...oceed as follows 1 Type the name of the game or application in the Name box 2 Click Clone Existing Game or Application if you want to start from the port mappings of the selected game or application M...

Page 69: ...d to protect your network from all incoming from untrusted site connection requests while permitting safe outgoing connections This is the default Disabled to allow all incoming and outgoing traffic T...

Page 70: ...Configure The Configure page allows you to assign a Dynamic DNS host name to a broadband connection 1 Create an account at the Dynamic DNS service of your choice for example www dyndns org www no ip c...

Page 71: ...Overview page gives you an overview of the currently configured users and their privileges Clicking the name of a user allows you to edit his user account Configure The Configure page allows you to Cl...

Page 72: ...Data click on the name of the user you want to edit Editing a user account The Edit User page allows you to Click Reset Password to reset the password of the selected user to the user name So if you r...

Page 73: ...anging the default user This page allows you to change the default user If users browse to the SpeedTouch web pages they will be automatically logged in under this account To allow users to automatica...

Page 74: ...figure The name of the new user The administration privileges of the new user The password of the new user will be equal to the user name for example if the user name is John Doe the password will be...

Page 75: ...ices detected on your local network Interfaces Allows you to view configure the interfaces that are available on the SpeedTouch The Home Network page The Home Network gives you an overview of your Spe...

Page 76: ...Configure page gives you an overview of the devices that are currently connected to the SpeedTouch network To Get more information on a specific device click on the name of the device See 4 6 2 Devic...

Page 77: ...face to which the device is currently connected Addressing allows you to view Physical Address shows the MAC address of the device IP Address Assignment shows whether the device is using a static or d...

Page 78: ...the Pick a task list click Assign the public IP address of a connection to a device Assigning the public IP address to a device Proceed as follows 1 Click the Edit link of your Internet connection 2 I...

Page 79: ...429 0095 v1 0 71 4 6 4 Interfaces Interfaces overview This page gives you an overview of the interfaces used on your SpeedTouch If you want to know more on the network settings of a specific interface...

Page 80: ...dress pool settings Assigning a new IP address to the SpeedTouch Under IP Addresses 1 Type the IP address of your choice for example 192 168 1 1 in the left text box 2 Type subnet mask in the right te...

Page 81: ...llows 1 On the Home Network menu click Interfaces 2 Click on the name of the interface of which you want to change the DHCP pool settings 3 Click Configure 4 Under DHCP Pools click Add if you want to...

Page 82: ...assigned to the DHCP clients as their default gateway Primary DNS The IP address of the primary DNS server Secondary DNS The IP address of the secondary DNS server Primary WINS The IP address of the...

Page 83: ...signed and encrypted Packages that may have become corrupted or been altered in any way will not be accepted by the SpeedTouch This way the SpeedTouch or its service can never be corrupted or lost Sys...

Page 84: ...drive The SpeedTouch CD menu will pop up automatically 2 Optionally in the Choose Language window select the language of your choice and click OK 3 The SpeedTouch safety instructions will be displaye...

Page 85: ...layed 4 The SpeedTouch Upgrade Wizard should find your SpeedTouch device on the local network This is indicated by the following window If more than one device is found a list of available devices wil...

Page 86: ...nish to close the wizard System software downgrade Via the identical procedure it is also possible although not recommended to downgrade the SpeedTouch by uploading an older system software than the c...

Page 87: ...ions for problems you may encounter while installing or configuring your SpeedTouch If the suggestions do not resolve the problem look at the support pages on http www speedtouch com support or contac...

Page 88: ...SpeedTouch is turned on via the push button on the front panel SpeedTouch unreachable In case your SpeedTouch is unreachable due to misconfiguration you might consider a hardware reset to factory def...

Page 89: ...95 v1 0 81 6 1 1 Ethernet Troubleshooting LAN LED does not light up Make sure that The LAN cable is securely connected to the 10 100Base T port You are using the correct cable type for your Ethernet e...

Page 90: ...nd fully initialised Your PC is correctly connected to the SpeedTouch Your PC has a valid IP address To check this in MS Windows 1 In the Windows task bar click Start 2 Select Run 3 Type cmd in the Op...

Page 91: ...ou are running Microsoft Windows XP it is recommended to add the UPnP component to your system Proceed as follows 1 On the Start menu click Settings Control Panel 2 The Control Panel window appears Cl...

Page 92: ...rt 2 Select Settings Control Panel Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Select Networking Services...

Page 93: ...LED is flashing green press the power button once more shortly 5 The Power System LED stops flashing to become solid green After six seconds it starts flashing green again Press the power button once...

Page 94: ...Chapter 6 Troubleshooting E DOC CTC 20050429 0095 v1 0 86...

Page 95: ......

Page 96: ...Need more help Additional help is available online at www speedtouch com THOMSON 2005 All rights reserved E DOC CTC 20050429 0095 v1 0...

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