Possible Cause
Solution
Carbon Post Filter is exhausted.
Replace Filter with model number PTL-CB
There is foreign matter in Holding Tank.
Follow the clean, flush and sanitizing procedures.
Replace all filters.
Product water and Drain water lines are reversed.
Correct plumbing according to installation instructions.
Dissolved gases in feed water.
Pre-treat feed water to remove gasses.
Increase in Product Water TDS .
See High TDS in Product Water Section.
TASTES AND ODOURS IN PRODUCT WATER
Possible Cause
Solution
Air Gap is clogged.
Remove tap body from tap base and disconnect air gap ¼” tubing. Ensure there are no
obstructions – clear them out.
Drain line is clogged.
Remove tap body from tap base and disconnect drain 3/8” tubing. Ensure the drain con-
nector is properly aligned with the hole in the drain pipe. Ensure there are no obstructions – clear
them out.
Drain flow rate is too high.
Replace Flow Restrictor.
LEAK FROM AIR GAP HOLE IN TAP
Possible Cause
Solution
Tubing is crimped or bent at connection
Remove tubing, cut 1” off squarely – making sure to not crimp. Use a very sharp utility knife. It is
not recommended to use side-cutting or diagonal-cutting pliers. Wet the tubing end and insert 5/8”
until fully inserted.
Tubing is not cut squarely
Remove tubing, cut 1” off squarely – making sure to not crimp. Use a very sharp utility knife. It
is not recommended to use side-cutting or diagonal-cutting pliers. Wet the tubing end and
insert 5/8” until fully inserted.
Tubing does not enter fitting at 90
0
angle – not enough tubing
Re-route tubing to allow it to enter fitting at a straight 90
0
angle. If not enough tubing to allow,
remove tubing and use a longer piece. Remove by pressing in the white collar while pulling the
Plastic Tubing out with your other hand.
QUICK CONNECT FITTINGS LEAK
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