Spectrum DataScout 3920, Product Manual

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• Does the modem have adequate connection to the internet
(use 2 - second button - press test)? If not, try reconnecting to your
WiFi hotspot (WiFi models), or relocating to an area which may
have better signal coverage (all models).
3. Modem indicates it is connected to the server, but no data
is being sent to SpecConnect
Modem needs to be reset to the factory defaults
• Remove all power from DataScout. Detach the connector from
the battery pack and disconnect the solar panel cable.
• Hold down button while re - attaching power to the device.
• Continue holding the button for at least 8 seconds.
• Check to ensure data flow is restored to SpecConnect.
Note: Data stored on the DataScout will be lost when performing
this clearing process
4. Batteries are not recharging
If the rechargeable batteries are completely depleted, they will
not charge up even when connected to a functioning solar panel.
The modem first needs to be jump started to re - activate the
charging circuitry.
• Use a voltmeter to verify that the solar panel is outputting the
correct voltage. Touch the positive electrode to the inside of the
barrel of the power connector. Touch the negative electrode to
the outside of the barrel. A properly functioning solar panel
should read between 18 to 22 V in full sunlight.
• If solar panel is functioning, re - attach to the modem.
• Connect a fresh 9V battery to the modem ’ s battery clip.
• The modem should turn on (LED flashes green). Once the LED
goes dark, unplug the 9V battery.
• Use the voltmeter to take a reading across the battery clip com-
ing from the modem. A correct reading will be about 7 to 9V.
• If this voltage is correct, attach the modem ’ s power clip to the
rechargeable battery pack.